Facility Coordinator

Job Description:

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description

We are seeking an experienced and customer-focused Facilities Coordinator to support operations across Argentina, Colombia, Chile, Brazil, and Mexico. The ideal candidate will have a strong background in administration, vendor management, exceptional customer service skills, and the ability to work effectively in diverse cultural environments. This role is crucial in ensuring operational excellence.
Location: Puerto Madero, Capital Federal, Buenos Aires, Argentina.
Work schedule: Monday to Friday from 09am to 06pm.
Work model: On site.
Contract Type: Indefinite-term.

Responsibilities:

* Utilize digital management platforms to administer employee parking assignments, waitlists, and permit requests across multiple countries and sites.
* Provide timely, friendly customer service to employees seeking information, utilizing a ticketing system to efficiently manage and resolve inquiries.
* Review and process vendor invoices, tracking payment cycles and ensuring accurate billing against service agreements across multiple countries and currencies.
* Create and maintain program documentation including policy documents, email templates, logs, and service records in accordance with local regulations and corporate policies.
* Track program KPIs using SmartSheet and Excel, providing reports on program performance and metrics.
* Conduct customer-facing virtual events and presentations to promote parking benefits across the region.
* Coordinate with onsite facilitators, internal stakeholders, and vendors to deliver high standards of service.
* Identify opportunities to improve efficiency and productivity, providing recommendations for program optimization.
* Support onboarding of new team members and contribute to consistent service delivery across locations.
* Respond to escalations in a fast-paced environment with a proactive problem-solving approach.
* Liaise with external vendors, managing contracts and ensuring service quality.
* Conduct regular inspections of facilities to identify areas needing attention or improvement.
* Manage internal communication regarding facilities updates, changes, or maintenance activities.
* Assist in developing and maintaining facility related policies and procedures.
* Collaborate with other facilities team members to ensure integrated support for all facility operations.

Requirements:

* Associate's or Bachelor's degree in Business Administration, Facilities Management, or related field is a plus.
* Minimum of 2-3 years of customer service experience required.
* Previous experience in administration, facility coordination, or office operations with direct client interaction.
* Fluency in Spanish and English is required; Portuguese is a plus.
* Experience with parking management systems or facility scheduling software.
* Basic financial knowledge including invoice processing and budget tracking.
* Excellent written and verbal communication skills with customer service orientation.
* Strong organizational and time management abilities to handle multiple tasks across different time zones.
* Strong problem-solving skills with ability to work well under pressure with multiple deadlines.

Location:
On-site -Buenos Aires, ARG

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For additional details please see our career site pages for each country.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo - incluyendo la candidatura en línea y/o el proceso general de selección - puede enviarnos un correo electrónico a HRSCLeaves@jll.com. Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL