Service Operations Analyst

Job Description:

Service Operations Analyst

Country: Mexico

🌍 PagoNxt Payments | ✨ Your talent drives our future

PagoNxt Payments is Santander Group's global payments platform, focused on providing tailored financial infrastructure for companies, banks, and fintechs - both inside and outside the Santander ecosystem.
With operations in over 10 countries, our mission is clear: to simplify payments and empower businesses through secure, flexible, data-driven technology.
We operate on a cloud-native architecture designed to scale and adapt to the needs of global organizations. Our platform supports international transactions, FX, multi-currency accounts, regulatory compliance, and fraud prevention - all under a unified approach.
PagoNxt Payments combines the agility of a fintech with the reliability of a global bank. With teams across Spain, Brazil, Mexico, Portugal, the UK, and Germany, we are building the future of payments at global scale.

✨ If you want to be part of the next generation of financial solutions - this is the place.

Imagine your future. Care for your career. Simplify your journey.
This means you'll have the opportunity to build impactful solutions, grow with real development opportunities, and thrive in a culture that values well-being, inclusion, and clarity.
We combine flexibility, autonomy, and global collaboration - so you can focus on what matters, connect with purpose, and shape what's next.

You'll find space to grow, real opportunities to lead, and a culture where everyone belongs and contributes.

Are you ready to be a Nxter?

📌 What you'll do
The Operations Analyst will support the centralized correspondent banking framework by ensuring operational coverage of extended international payment cut-offs. The role is critical to maintaining service continuity, SLA compliance, and operational risk control during extended processing windows.

✅Key Responsabilities
1. Monitor and process international payments during extended cut-off windows.
2. Ensure timely execution of payments in line with scheme requirements and SLAs.
3. Manage liquidity confirmations and release of payments when applicable.
4. Handle exceptions, manual interventions, and escalations.
5. Coordinate in case of incidents with IT Ops, Product, and Liquidity teams when required.
6. Ensure compliance with operational procedures and risk controls.
7. Contribute to continuous improvement and automation initiatives.

✅ Experience
At least 2 years of experience in payments operations (CBPR+, SWIFT ISO20022), understanding of international correspondent banking flows and knowledge of liquidity and STP processes accountability.

✅ Education
Degree in Finance, Business, or related field (preferred).Relevant certifications in payments or banking operations (a plus).

✅Technical Expertise
1. Experience and Knowledge of SWIFT MT/MX standards.
2. Basic knowledge of international banking business, cash, trade finance, treasury, securities,...
3. Fluent in English, experience in the use of reporting tools and advanced knowledge of MS Excel
4. Proactivity and strong operational risk awareness,
5. High attention to detail and accountability and experience in the use of reporting tools

- Other relevant information
1. Team work and collaboration
2. Critical thinking