Public Area Attendant - InterContinental Hayman Great Barrier Reef

Job Description:

About us
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
The InterContinental Hayman Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise. We pride ourselves on our diverse and family friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School.
The resort features 182 elegantly designed guest rooms, suites, and villas across four distinct accommodation wings, surrounded by glistening pools, panoramic seascapes and lush tropical gardens. Together with our five distinct restaurants and bars alongside a bespoke collection of destination-inspired private dining experiences, InterContinental Hayman Great Barrier Reef, offers unrivalled luxury resort experiences.

About the Role
As a Public Area Attendant, you'll help create a welcoming and memorable experience for our guests by keeping all public and back-of-house areas of the resort clean, well-presented, and maintained to a high standard in line with IHG luxury standards.
You'll take pride in making sure every area is consistently guest-ready, while delivering friendly service, responding to guest requests, and supporting the wider Housekeeping team to ensure the resort runs smoothly day to day.

Your day-to-day responsibilities will include, but are not limited to:
* Keeping all public areas clean, tidy, and well presented, including lobby, corridors, lifts, restrooms, outdoor spaces, guest facilities, and back-of-house areas.
* Ensuring all spaces are always guest-ready with strong attention to detail and presentation.
* Responding to guest requests in a friendly, professional, and timely manner.
* Completing daily cleaning duties such as vacuuming, mopping, polishing, dusting, waste removal, and replenishing supplies in line with resort standards.
* Reporting maintenance issues, safety hazards, or cleanliness concerns to ensure they are resolved quickly.
* Assisting with deep cleaning projects, event set-ups, and seasonal cleaning as required.
* Working closely with the Housekeeping team and other departments to help deliver a seamless guest experience.
* Supporting the wider Housekeeping team during busy periods to help daily operations run smoothly.

Base rate $25.93 + penalties + loading

What we need from you
* Previous housekeeping or cleaning experience in a hotel or similar environment is preferred.
* A positive attitude with a strong eye for detail and pride in your work.
* Good communication skills and a friendly, guest-focused approach.
* The ability to work both independently and as part of a team.
* Reliability, flexibility, and a willingness to assist across different areas when needed.
* The ability to work in a fast-paced environment and manage time effectively.
* Physical capability to perform the duties of the role, including standing for long periods, repetitive movements, lifting, bending, and pushing housekeeping trolleys.

What we offer
* World class Staff Facilities including excellent accommodation, a dedicated staff pool, staff beach, two gyms, bar, diner, laundry, boutique shop and more.
* An exciting and ever-changing Colleague Event Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, Pilates, group bushwalks, cooking classes, BBQ's, markets and much more.
* Extensive career development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training and online IHG courses.
* 6300 Hotels & Resorts across the world with a strong talent program to develop and grow your career!

How to Apply
Please visit our Careers Page for all details regarding living and working on Hayman Island at: https://haymanisland.intercontinental.com/careers
or click the 'Apply Now' button.
We also invite you to learn more by following our social channels:
* Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers

Candidate Requirements:

About us
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
The InterContinental Hayman Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise. We pride ourselves on our diverse and family friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School.
The resort features 182 elegantly designed guest rooms, suites, and villas across four distinct accommodation wings, surrounded by glistening pools, panoramic seascapes and lush tropical gardens. Together with our five distinct restaurants and bars alongside a bespoke collection of destination-inspired private dining experiences, InterContinental Hayman Great Barrier Reef, offers unrivalled luxury resort experiences.

About the Role
As a Public Area Attendant, you'll help create a welcoming and memorable experience for our guests by keeping all public and back-of-house areas of the resort clean, well-presented, and maintained to a high standard in line with IHG luxury standards.
You'll take pride in making sure every area is consistently guest-ready, while delivering friendly service, responding to guest requests, and supporting the wider Housekeeping team to ensure the resort runs smoothly day to day.

Your day-to-day responsibilities will include, but are not limited to:
* Keeping all public areas clean, tidy, and well presented, including lobby, corridors, lifts, restrooms, outdoor spaces, guest facilities, and back-of-house areas.
* Ensuring all spaces are always guest-ready with strong attention to detail and presentation.
* Responding to guest requests in a friendly, professional, and timely manner.
* Completing daily cleaning duties such as vacuuming, mopping, polishing, dusting, waste removal, and replenishing supplies in line with resort standards.
* Reporting maintenance issues, safety hazards, or cleanliness concerns to ensure they are resolved quickly.
* Assisting with deep cleaning projects, event set-ups, and seasonal cleaning as required.
* Working closely with the Housekeeping team and other departments to help deliver a seamless guest experience.
* Supporting the wider Housekeeping team during busy periods to help daily operations run smoothly.

Base rate $25.93 + penalties + loading

What we need from you
* Previous housekeeping or cleaning experience in a hotel or similar environment is preferred.
* A positive attitude with a strong eye for detail and pride in your work.
* Good communication skills and a friendly, guest-focused approach.
* The ability to work both independently and as part of a team.
* Reliability, flexibility, and a willingness to assist across different areas when needed.
* The ability to work in a fast-paced environment and manage time effectively.
* Physical capability to perform the duties of the role, including standing for long periods, repetitive movements, lifting, bending, and pushing housekeeping trolleys.

What we offer
* World class Staff Facilities including excellent accommodation, a dedicated staff pool, staff beach, two gyms, bar, diner, laundry, boutique shop and more.
* An exciting and ever-changing Colleague Event Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, Pilates, group bushwalks, cooking classes, BBQ's, markets and much more.
* Extensive career development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training and online IHG courses.
* 6300 Hotels & Resorts across the world with a strong talent program to develop and grow your career!

How to Apply
Please visit our Careers Page for all details regarding living and working on Hayman Island at: https://haymanisland.intercontinental.com/careers
or click the 'Apply Now' button.
We also invite you to learn more by following our social channels:
* Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers