Realtime Analyst

Job Description:

We are looking for a proactive and highly organized Real-Time Analyst who thrives in a fast-paced, client-focused environment. If you are passionate about optimizing service performance, monitoring live traffic, and ensuring all client contacts are handled efficiently, this is the role for you.
As a Real-Time Analyst, you will be the owner of intraday traffic, ensuring all calls, chats, and digital contacts are answered while meeting KPIs, service levels, and sales targets. You will collaborate closely with Planning, Front Office Teams, and Performance to anticipate client behavior, optimize resources, and implement real-time solutions.
This role requires quick thinking, strong analytical skills, and excellent communication, as you will continuously engage with multiple teams to align priorities, adapt staffing, and maintain operational excellence.
Relevant experience in a related role or professional environment Consistent performance and reliability within previous roles Strong command of English Additional languages are a plus, reflecting our international footprint Highly proficient in Excel Strong analytical skills with the ability to translate data into actionable insights Ability to build strong working relationships across departments