Customer Success Team Lead

Job Description:

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we're not just building technology - we're shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world's largest and only full-stack cloud communication platform. But it's not just what we do, it's how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let's build what's next, together.

Job Profile Summary

Responsibilities and Expectations

*Defines professional standards and work methodology within the chapter competence and participate in the solving complex problems or organizational issues that require highest competency level
*Develops a regional people strategy and coach individuals to sustainably find, grow, and keep the best current and future talent
*Through personal commitment and with functional expertise nurtures best practices to ensure chapter role excellence -
constantly looks for new knowledge and practices to boost chapter performance
*With inputs from respective Squad Lead manages Monthly/Quarterly/Yearly feedback with chapter members
*In collaboration with Squad Lead is responsible for chapter members performance management (assigns and focuses on functional goals)
*Drives performance improvement programs and conducts applicable disciplinary measures
*Through yearly IPC program and with Squad Lead inputs actively runs salary negotiations / promotions activities
*On a quarterly basis create/update employee development goals while ensuring creation and clear visibility of a planned career progression
*In collaboration with enablement supporting teams conducts capability assessments and identifies and promotes necessary
skill development initiatives
*Drives hiring process for their chapter's team and ensures squads people staffing through healthy regional chapter's succession headcount pipeline
*Serves as the internal stakeholder's main point of contact to ensure proper tooling implementation and continuous development (including improvements and removing roadblocks around)
*Ensures functional coherence within the chapter with by coordinating and training chapter members and fostering collaboration and learnings sharing Why you'll love it here * Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. * Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. * ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you'll have the opportunity to share in our company's success through stock options. * Work-life balance and Well-being  - We offer time off when you need it, special leave days for life's big moments, and a flexible hybrid work model tailored to local regulations. * Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.  * Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. * International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.  While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. 
Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We're proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity - if you have the passion and skills to thrive, there's a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.
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