Principal Data Service Reliability Engineer

Job Description:

Job TitlePrincipal Data Service Reliability Engineer

About the Business Area/Department:

Navitaire, an Amadeus company, is constantly trying to evolve the way the world thinks about travel. We are challenging industry norms by providing flexible systems on which our clients can deliver unequaled booking experiences. With more than 50 customers worldwide, including many of the world's most successful hybrid and low-cost airlines. Navitaire offers a unique opportunity to make a large impact in the world of travel. As a member of the Technology Group at Navitaire you will work closely with the OUR support teams, architects and product owners, all solutions are in Azure, to offer all Cloud services in our products.

Summary of the role:

The Site Reliability Engineer (Data SRE) is responsible for ensuring the reliability, availability, performance, and operability of data platforms and database technologies used across Navitaire products and services.

This role combines strong DBA expertise, DataOps practices, and SRE principles to operate data systems at scale, automate operations, and proactively prevent incidents. The Data SRE works closely with Platform, Engineering, and Product teams to treat data platforms as reliable, observable, and resilient services.

The role has a strong focus on troubleshooting complex database and data-related issues, automation, and continuous improvement, with exposure to cloud-native environments (preferably Azure).

In this role you'll:

Reliability & Operations
* Ensure high availability, performance, efficiency and stability of data platforms (MS SQL Server, Couchbase, Redis, and Kafka).
* Act as a technical escalation point for complex database and data-related incidents.
* Lead root cause analysis (RCA) for data incidents and drive corrective and preventive actions.
* Define and monitor SLIs/SLOs for data platforms (availability, latency, throughput, saturation).
* Contribute to on-call rotations and incident management processes in alignment with SRE practices proposing solutions during hours with no development support.
* Maintain relevant alerts removing false-positive.

Database & Data Platform Engineering
* Apply strong DBA expertise to troubleshoot performance issues, capacity constraints, replication problems, and data consistency risks.
* Support schema evolution, upgrades, migrations, and lifecycle management of database technologies.
* Ensure backup, restore, and disaster recovery strategies are defined, tested, and reliable.
* Support data platform observability using metrics, logs, and traces.

DataOps & Automation
* Apply DataOps principles to automate data platform operations using Infrastructure as Code, CI/CD, and repeatable runbooks.
* Reduce manual operational work through automation and self-service tooling.
* Collaborate with Data Engineering teams to ensure reliable, observable, and operable data pipelines.
* Promote data quality, correctness, and operational readiness as part of production deployments.

Cloud & Platform Collaboration
* Operate and support data platforms in cloud-based environments, with a strong preference for Microsoft Azure.
* Collaborate with Platform and Cloud teams on architecture, scaling, security, and cost optimization.
* Ensure data services follow platform standards, security policies, and operational best practices.
* Continuous Improvement & Knowledge Sharing
* Drive operational maturity improvements using SRE concepts such as error budgets and post-incident reviews.
* Contribute to documentation, runbooks, and onboarding material for data platforms.
* Share knowledge and best practices across SRE, Platform, and Data communities.

About the ideal candidate:

* Bachelor's or graduate degree in engineering or equivalent work experience
* +7 yoe in DataOps / SRE / Cloud
* Hands-on experience with relational and non-relational databases.
* Proven ability to troubleshoot complex database and data-platform issues under pressure extracting and analyzing relevant logs, traces and metrics.
* Experience with production support and operations in high-availability environments.
* Solid understanding of OS Linux/windows fundamentals, networking, and storage.
* Familiarity with monitoring, alerting, and observability for data platforms.
* Experience applying SRE or DataOps practices (automation, CI/CD, reliability metrics).
* Exposure to cloud environments.
* Understanding of Infrastructure as Code and automation concepts.
* Capable to design and deliver highly efficient and scalable test system.
* Previous experience as developer is a plus.
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What we can offer you:

* Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
* Work hybrid at our Bogota office.
* Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
* Enter a diverse and inclusive workplace, join one of the world's top travel technology companies and take on a role that impacts millions of travelers around the globe.

Application process:

The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today!

Working at Amadeus, you will find

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
#LI-AM2024

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. 

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.