Team Lead, Customer Success - Southern Europe

Job Description:

Ready to build something that lasts?

At Spendesk, we're looking for a leader who will make it thrive. As Team Lead Customer Success for Southern Europe, you'll take ownership of a team of 8 CSMs, with real decision-making power and a direct impact on retention and revenue expansion across our customer portfolio. You're the bridge between company strategy and the experience our customers live every day across France, Spain, and beyond.

This is a role for someone who loves coaching people just as much as diving into their customers' financial challenges.

What you'll do:

🧑‍🤝‍🧑 Leadership & Team Development
* Lead 8 CSMs to excellence: day-to-day direction, prioritisation, support, and continuous skill-building
* Set clear goals: OKRs, KPIs by seniority level, weekly 1:1s, and monthly performance check-ins
* Coach meaningfully: regular sessions, call shadowing, enablement workshops to accelerate individual and team impact
* Run routines that deliver: weekly kick-offs, forecast reviews, pipeline and health checks for sharp, consistent execution
* Grow careers: individual development plans, actionable feedback, recognition, and genuine support for the next step
* Contribute to hiring and onboarding as the team scales

⚙️ Strategic Efficiency & Scalability
* Optimise processes: design and implement workflows, automation, and standards across the full customer lifecycle (Onboarding → Adoption → Retention)
* Align CS goals with company strategy: close cross-functional collaboration with Sales, Product, Support, Banking, and Legal
* Protect and grow revenue: retention programmes, churn reduction, product adoption expansion across the portfolio
* Champion AI: identify and deploy the right tools to scale customer interactions and boost team productivity

💼 Customer-Centric Operations
* Drive satisfaction and retention across the Southern Europe portfolio
* Get ahead of churn: proactive customer success methodologies to identify risk early and surface growth opportunities
* Deliver seamless customer experiences through tight cross-functional collaboration
* Own complex escalations: with composure, speed, and effectiveness

Experience & Background:
* 5+ years in Customer Success, Account Management, or similar customer-facing roles, with a genuine customer-first mindset
* 2+ years of team leadership or management experience
* Strong, hands-on knowledge of finance, accounting, or management control: you know how CFOs, Heads of Accounting, and Controllers think, what drives their decisions, and what keeps them up at night
* Fintech, financial services, banking, or B2B SaaS experience with a finance/accounting customer base: strongly preferred
* Bonus: you've used Spendesk from the finance or accounting side, and/or you've managed teams across Southern European markets

About Spendesk
Spendesk is the AI-powered spend management and procurement platform that transforms company spending. By simplifying procurement, payment cards, expense management, invoice processing, and accounting automation, Spendesk sets the new standard for spending at work. Its single, intelligent solution makes efficient spending easy for employees and gives finance leaders the full visibility and control they need across all company spend, even in multi-entity structures. Trusted by thousands of companies, Spendesk supports over 200,000 users across brands such as Payfit, Accor, Welcome to the Jungle, Swile, Big Mamma, Malt and Yousign. With offices in the United Kingdom, France, Spain and Germany, Spendesk also puts community at the heart of its mission.

For more information: www.spendesk.com/press

About our people & culture
We believe that people do their best work when they're given the freedom to thrive and grow. That's why liberation is at the core of everything we do. We empower Spendeskers to take ownership of their work, to navigate ambiguity, and seize every opportunity. Spendeskers come from all over the world (35+ countries and counting!) but we have plenty in common: we're bold, ever-curious, committed to kindness, and tackle every challenge with a positive mindset.

About our benefits
Our culture is built on trust, empowerment, and growth - with benefits to match!

* Flexible on-site policy : 4 days per month remote (non-accumulative) and 3 full weeks remote per year (non-consecutive)
* Lunch 60% funded by Spendesk (Swile Card)
* Alan Premium health insurance
* A Gymlib pass to let off steam after a productive day at work
* Access to Moka.care for emotional and mental health wellbeing
* Latest Apple equipment
* Great office snacks to fuel your day
* A positive team to work with daily!

Diversity & Inclusion
At Spendesk, we're committed to fostering an environment where all differences are encouraged, supported and celebrated. We're building our culture for everyone, with everyone. Our goal is to attract and build a diverse, equal and inclusive team, where everyone feels welcome and we truly embrace and encourage people from all backgrounds to apply