Working Student - Customer Service (all genders)

Job Description:

Company Description:

ABOUT YOU is one of Europe's fastest growing e-commerce companies. Based in Hamburg and Berlin, we operate at the intersection of fashion and technology. Our mission is to rethink online shopping and make it personal and seamless. This takes more than good ideas. It takes people who take initiative and challenge the status quo. We believe in flat hierarchies, direct communication, and pragmatic decisions. No long approval chains. Just ownership, trust, and clear responsibility. We work hard, but we also believe in enjoying the ride together - over team lunches, afterwork drinks, company events, or a quick coffee in between meetings. If this sounds like you, ABOUT YOU could be the right place to bring in your perspective.

Job Description:

* Support the day-to-day operations of the Customer Service team by handling written customer inquiries and support tickets.
* Process customer inquiries, complaints, and claims via email in a structured and efficient manner.
* Assist with handling escalated cases and provide support for complex inquiries raised by our customer service agents.
* Conduct independent research within our internal systems to identify solutions and resolve complex customer issues.
* Collaborate closely with cross-functional teams to optimize processes and workflows based on insights gained from customer cases.
* Support our Quality Team in ensuring service quality and continuously improving our support processes.
* Create, maintain, and update process documentation and workflows in both German and English, while contributing to knowledge sharing within the team.
* Take ownership of individual responsibilities and support various projects and special cases as needed.

Qualifications:

* You are currently enrolled in a university program, ideally with a focus on Business Administration, Languages, Communication, or a related field.
* Initial experience in customer service or customer support is an advantage but not required.
* You enjoy conducting research, quickly familiarize yourself with new topics, and are motivated to find solutions to complex challenges.
* You have excellent communication skills and a strong customer-oriented mindset.
* You work in a structured and detail-oriented manner, show initiative, and have a hands-on attitude.
* Experience with Google Workspace, Jira, Zendesk, or similar tools is a plus.
* You have excellent written and spoken German and English skills.
* You are a team player who remains calm and solution-oriented, even when handling challenging customer cases.

Additional Information:

Your perks at a glance: Visit our benefits page.

Simply apply online via our career page - we will get back to you as soon as possible!

A Place Where You Can Be You
We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are.
Different backgrounds and perspectives make us stronger and shape our culture in ways that matter.
What we stand for internally, we stand for as a brand: acceptance, inclusion, and a fairer approach to fashion