SAP Service Operations Support Specialist

Job Description:

Location:Chennai, Tamil Nadu, India

Job ID: R0125454

Date Posted:2026-04-14

Company Name:HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED

Profession (Job Category):Administration & Facilities

Job Schedule: Full time

Remote:No

Job Description:

The opportunity:
Hitachi Energy strengthen our European Service Operations; we are building a centralized Operations. Support Team. As an Operations Support Specialist, you will play a key role in ensuring data accuracy, operational excellence, and smooth execution of service and project processes across 8 countries. This role combines data management, process stewardship, operational support, and close collaboration with service delivery teams, controllers, SLA and project managers. Opportunity to build and shape a newly formed European central operations support hub.

How you'll make an impact:
* Collaboration with service teams across multiple countries.
* Growth opportunities within operations, service management, or data/process roles.
* Flexible working environment and a supportive team culture.
* In this role, you will support service operations across multiple European countries by ensuring high-quality.
* master data, accurate transactional handling, timely milestone updates, and reliable
* documentation and invoicing processes. You will act as a central point of coordination between service
* teams, controllers, SLA and project managers to keep operational workflows running smoothly and efficiently.
* Create, maintain and update material master data in SAP for general and order specific use in line with operational requirements.
* Ensure accuracy, completeness, and consistency of material data across systems by regular review
* and update based on input from SCM and service delivery team.
* Correct data inconsistencies and coordinate with stakeholders for changes or new material
* Monitor data quality KPIs and support continuous improvement initiatives.
* Track and maintain On-Time-Delivery (OTD) milestones in relevant systems (SAP / GPP) based on operations inputs.
* Ensure project and service order timelines are correct and up to date.
* Support weekly/monthly reporting and escalate potential delays proactively to quality management.
* Warranty Provision Management
* Create and update warranty provisions for customer orders in SAP.
* Ensure correct allocation of warranty costs and align with finance and service teams.
* Validate documentation and maintain accurate contractual records on warranty start and end dates.
* Maintain customer master data (SAP MDG) to ensure consistency across all platforms. Process new customer on-boarding request from operations
* Clarify missing information directly with operations or customer to complete onboarding on time.
* Validate and process new customer entries and resolve data inaccuracies.
* Coordinate with internal teams to uphold data quality standards.
* Service Order Booking & Maintenance
* Create and update service order bookings based on sales and controlling inputs
* Ensure accurate cost allocation, activity recording, and compliance with internal processes.
* Coordinate closely with service technicians and planners to ensure timely data entries.
* Contractual Guarantee Requests & Processing
* Support projects managers by review and process contractual bank guarantee requests. Validate data, coordinate approvals, and ensure correct postings in the relevant systems. Keep an accurate audit trail and support compliance requirements.
* Time Booking for Commissioning Engineers (Cx)
* Support time bookings for Cx engineers in time booking systems (CollApp and eTime).
* Ensure completeness and correctness of technicians' time entries.
* Resolve discrepancies and maintain high and on time booking accuracy.
* Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
* Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background:
* Apprenticeship, vocational degree, or business/technical education in administration, operations,
* supply chain, finance, or equivalent practical experience.
* Experience in service operations, order handling, or similar administrative/operational roles.
* Solid understanding of SAP modules (e.g., MM, SD, CS) or willingness to learn quickly.
* Proficiency in Microsoft Office applications (Excel, Word, Outlook, PowerPoint), including
* managing datasets, creating reports, and handling operational documentation.
* Apprenticeship, vocational degree, or business/technical education in administration, operations,
* supply chain, finance, or equivalent practical experience.
* Experience in service operations, order handling, or similar administrative/operational roles.
* Solid understanding of SAP modules (e.g., MM, SD, CS) or willingness to learn quickly.
* Proficiency in Microsoft Office applications (Excel, Word, Outlook, PowerPoint), including
* managing datasets, creating reports, and handling operational documentation.
* Strong analytical mindset and attention to detail.
* Ability to manage multiple tasks and work with stakeholders across countries and cultures.
* Good communication skills in English; additional European languages are a plus.
* Experience in data management or master data administration.
* Familiarity with service operations processes.
* Knowledge of tools such as ADP etime, SAP, Salesforce.
* Proactive problem solving and continuous improvement mindset.
* Ability to work effectively in a virtual, multicultural team.
* COC & COP Bookings & Invoicing
* Perform Collaborative Operations Center (COC) and Customer Operations Portal (COP) bookings.
* Support invoicing processes, validate financial entries, and coordinate follow-up with finance.
* Ensure accurate billing and timely completion of financial processes.
* SAP Handling & Support

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