Administrative Assistant Ops

Job Description:

At DUAL North America, our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world.

The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.
DUAL North America, Inc. is seeking a Administrative Assistant Ops

About this role: The Administrative Assistant role is a support position to the Operational Group. The position requires a highly organized, analytical-minded, and meticulous individual with a strong work ethic.

Essential Functions:
* Build and maintain step-by-step documentation of back-office processes
* Coordinate business process outsourcing (BPO) tasks
* Support accounting department as needed (issuing NOC, NOR, etc.)
* Greet and welcome visitors to the office, ensuring a positive and professional first impression
* Answer and transfer incoming phone calls and emails to appropriate departments or individuals
* Maintain the reception area, ensuring it is clean, organized, and well-stocked with necessary supplies
* Sort and distribute incoming mail and packages and coordinate outgoing mail and courier services
* Schedule and manage conference room bookings and assist in setting up meetings. Keep track of office inventory and place orders for office supplies when needed
* Coordinate with building management for any facility-related issues
* Assist with administrative tasks such as filing, data entry, and scanning documents
* Maintain strict confidentiality of all company and client information
* Assist in Operational reporting
* Manage local office equipment leases
* Other clerical duties, office/administrative support, and short-term projects as needed

Proficiencies:
* Associates Degree preferred
* Basic knowledge of Microsoft Office, Outlook, and Teams
* Basic math skills needed for determining premium amounts, commissions, etc.
* Solid understanding of Insurance terminology preferred
* Follow policies and procedures
* Complete multiple assigned tasks accurately and on time
* Able to learn quickly, know when to ask questions, be self-motivated
* Perform with utmost attention to detail
* Work independently for extended periods
* Excellent written and verbal communication skills as well as a general understanding of business writing
* Handle multiple and varying assignments daily and be able to properly evaluate importance
* Willingness to learn new software
* Report to work regularly and on time

Expected hours of work:
* Monday through Friday
* Eight-hour day, 8am-5pm with some flexibility

What we offer:
A career that you define. Yes, we offer all the usual rewards and benefits - including medical, dental, vision, a wide variety of wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days and more.
We provide an environment where new ideas are encouraged and celebrated, where people who want to have a real hand in our success thrive. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

EEO Statement:
We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect. DUAL North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. DUAL will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment