Customer Service & Logistics Center of Excellence (CoE) Specialist

Job Description:

Campari Group is a major player in the global spirits' industry, with a portfolio of over 50 premium and super premium brands, spreading across Global, Regional and Local priorities. Global Priorities, the Group's key focus, include Aperol, Campari, SKYY Vodka, Wild Turkey and Grand Marnier. Campari Group was founded in 1860 and today is the sixth-largest player worldwide in the premium spirits' industry. It has a global distribution reach, trading in over 190 nations around the world with leading positions in Europe and the Americas. Campari Group's growth strategy aims to combine organic growth through strong brand building and external growth via selective acquisitions of brands and businesses. The company has made over 29 acquisitions since 1995 for a total value of over EUR3.1bn. Headquartered in Milan, Italy, Campari Group owns 22 plants worldwide and has its own distribution network in 21 countries. Campari Group employs approximately 4,000 people. Campari France is the 3rd market for the Group.
The Customer Service & Logistics CoE Specialist supports the implementation of best practices, processes, and tools across the Customer Service and Logistics functions. This role focuses on driving operational excellence, process standardization, and continuous improvement initiatives to enhance customer experience and supply chain efficiency. Key Responsibilities * Process Analysis & Support: Assist in mapping and documenting Customer Service and Logistics processes, identifying areas for optimization and harmonization. * Data Management & Reporting: Prepare and maintain dashboards and reports to monitor KPIs and performance metrics for both Customer Service and Logistics. * Project Contribution: Participate in improvement projects, including digitalization, automation, and end-to-end process integration. * Training & Adoption: Support the rollout of new tools and processes, ensuring proper adoption by local teams. * Knowledge Sharing: Facilitate communication and best practice exchange between markets and regions to promote standardization and efficiency

Candidate Requirements:

Qualifications * Bachelor's degree in Business Administration, Supply Chain Management, Engineering, or related field. * 1-3 years of experience in Customer Service, Logistics, or process improvement roles. * Strong analytical skills and proficiency in Excel; experience with reporting tools (Power BI preferred). * Familiarity with ERP systems (SAP experience is a plus). * Fluent in English; additional languages are an advantage