Order Entry Clerk

Job Description:

JOB DESCRIPTION:

You will be the first point of contact for our customers, supporting them via phone and email. Your goal is to deliver timely and effective solutions while ensuring a positive customer experience in line with our service standards.

What you will do

* Handle inbound and outbound customer interactions, primarily related to routine inquiries, with the flexibility to adapt beyond standard scripts and procedures when needed
* Respond to customer requests, orders, service needs, and complaints, resolving issues directly or escalating to sales, technical, or service teams as appropriate
* Build and maintain a solid understanding of the company's products and services
* Identify customer needs and clearly communicate relevant information to internal service and technical departments
* Accurately record customer interactions using internal systems and data entry tools

What you bring

* Technical Diploma or equivalent qualification (approximately 12 years of education)
* At least 2 years of experience in a customer service or contact center environment
* Confidence in handling customer interactions by phone and email
* Ability to navigate computerized systems and learn new applications quickly
* Strong communication skills, problem-solving mindset, and customer-focused attitude

Why join us

* Be part of a collaborative and supportive team
* Develop your skills in customer service and communication
* Work in an environment that values quality, reliability, and continuous improvement

The base pay for this position is N/A
In specific locations, the pay range may vary from the range posted.

JOB FAMILY:
Customer Service

DIVISION:
ANI International Nutrition

LOCATION:
Italy > Rome : Via Giorgio Ribotta 9

ADDITIONAL LOCATIONS:

WORK SHIFT:
Standard

TRAVEL:
No

MEDICAL SURVEILLANCE:
Not Applicable

SIGNIFICANT WORK ACTIVITIES:
Not Applicable