Client Service Expert - CDMX

Job Description:

At Swarovski, you don't just join a brand - you help reinvent one of the most iconic names in fashion and design. Here, bold ideas matter, creativity drives change, collaboration is valued, and your work shapes how the world experiences brilliance. If you're ready to push boundaries, grow your skills, and leave your mark where innovation meets timeless elegance, we're ready for you.

About the Job

The Client Services Specialist is responsible for supporting the management of business operations across channels and supporting the whole organization across teams so that business and customer service objectives can be met within México.

* First level support (1-to-1) for all administrative queries for all sales channels (SR, IR MOB/MUB) e.g. queries relating to systems (SRP, EPOS etc.), resetting passwords, missing/damaged parcels and POS, product availability, credit and stock returns, C&C or C&R orders and invoices etc.

* Manage orders (input/approve in SAP, backorders, invoicing, credit/debit notes, EDI order processing etc.), for all products including samples and VM materials, in compliance with importation and examination policies and track deliveries for IR MOB and MUB Accounts, as well as additional special processes required by Key Accounts and order support for e.g. Dealer Days

(Note: SR covered by Allocators, online covered by EComm team)

* Support and coordinate IR MOB/MUB stock recall/returns from securing initial authorisation and receipt of product, through to input and approval in SAP.

* Responsible for coordinating and administering all IR MOB/MUB contracts e.g. issuing initial contract and ongoing maintenance including update and re-issue, as well as reporting on compliance & contract breaches. Will further support with required input in to Discount Review and Cash-back-bonus/Rebate processes

* Responsible for master data completeness and correctness (POP, Customer, Consumer, Prices)

* Support Repair, Warehousing, Custom, Logistics services until handover to SCM

* Support in generating reports until handover to Controlling as well as ad-hoc reports necessary

About You

We are looking for a unique and amazing talent, who brings along the following:

* Minimum 2 years of work experience in a fashion customer- and commercial- focused retail environment.

* Minimum 1 year of work experience in a similar client service role in a Consumer Goods Business ideally with SAP/Micros, etc. know-how

* Advanced verbal communication and presentation skills

* Excellent organizational and planning skills

* Strong customer service focus and relationship building skills.

* Proactive problem solver with ability to manage change effectively.

* Ability to manage multiple stakeholders.

* English is a must.

* Knowledge in Excel and Analytics Tools.

What We Offer

You can expect a range of benefits, including:

* Learning and career development programs to help you grow

* A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters

* Paid volunteering leave to support causes that matter to you

* Exclusive employee discounts on Swarovski products

About Swarovski

Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world's finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.

Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.

Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong