Field Engineer - Tires

Job Description:

Company Description:

Continental desarrolla tecnologías y servicios vanguardistas para la movilidad sostenible e interconectada de personas y bienes. Fundada en 1871, la empresa de tecnología ofrece soluciones seguras, eficientes, inteligentes y asequibles para vehículos, máquinas, tráfico y transporte. En 2022, Continental generó ventas por 39 400 millones de euros y actualmente emplea a unas 200 000 personas en 57 países y mercados.

Job Description:

The Field Engineer is responsible for driving technical field performance and customer value creation by analyzing fleet operations, optimizing tire usage, and delivering actionable insights. This role acts as a technical consultant between customers (fleets) and Continental, ensuring performance improvement, cost optimization, and customer satisfaction through data-driven decisions.
Key Responsibilities
1. Fleet Analysis & Profiling
* Collect, analyze, and update fleet data to build and maintain accurate Fleet Profiles
* Identify operational needs, consumption patterns, mileage, and improvement opportunities
* Maintain and update fleet information in internal tools and databases
2. Field Inspections & Technical Analysis
* Conduct on-site tire inspections and performance evaluations (PPMo program)
* Analyze cost per kilometer, projected mileage, and product performance versus competitors
* Perform scrap analysis to identify failure causes and improvement actions
3. Operational Optimization
* Evaluate fleet operations including load, pressure, application, and usage conditions
* Identify gaps in maintenance practices and recommend improvements
* Provide technical recommendations to maximize tire life and operational efficiency
4. Customer Consulting & Technical Support
* Act as a technical advisor to fleets and distributors
* Provide guidance on product portfolio, application, benchmarking, and performance
* Deliver trainings and support customer development initiatives
5. Warranty & Issue Resolution
* Manage and follow up warranty claims
* Ensure proper application of warranty policies and resolution of customer issues
* Maintain strong follow-up and communication with stakeholders
6. Action Plans & Value Generation
* Develop and implement action plans to improve fleet performance and reduce costs
* Present results and value propositions to decision-makers
* Demonstrate the impact and value of Continental products through data-driven insights
7. Relationship Management & Follow-up
* Act as the main link between fleets, distributors, and internal teams
* Monitor performance, track improvements, and ensure continuous follow-up
* Build long-term relationships with customers based on trust and results
8. Systems & Reporting
* Use tools such as SAP, Excel, and internal platforms for tracking and reporting
* Ensure proper documentation of visits, activities, and results
* Monitor KPIs and contribute to business analytics

Qualifications:

Education & Experience
* Bachelor's degree in Engineering, Automotive, or Technical Career
* English level: Intermediate.
* Available to travel
* Relevant field experience in technical service, fleet management, or similar
* Experience working with customers and managing technical relationships
Technical Skills
* Strong technical knowledge of tires and field inspection practices (desired)
* Data analysis and interpretation skills
* Proficiency in Excel and PowerPoint
* Knowledge of SAP and operational systems
* Understanding of product application, benchmarking, and performance analysis (desired)
Core Competencies
* Analytical thinking and problem-solving
* Customer orientation and consulting mindset
* Effective communication and influencing skills
* Planning and organization
* Ability to work independently in field environments
* Continuous improvement mindset

Additional Information:

En Continental estamos comprometidos con la construcción de un ecosistema incluyente y libre de discriminación en México, estos principios se encuentran asentados en nuestra filosofía y cultura corporativa. Por lo cual, queda totalmente prohibido solicitar prueba de embarazo o VIH comparte de nuestros procesos de selección.

Ready to drive with Continental? Take the first step and fill in the online application