Requistion to Pay Analyst

Job Description:

Overview

CAREERS TO SMILE ABOUT

At PepsiCo, you'll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay's and Quaker, our work touches millions of people every day.

At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.

Whatever your role, you'll be part of a global community that values your ideas and empowers you to make an impact, on your career and on the world around you.
Responsibilities

The Opportunity

The Requisition to Pay Analyst in the procurement process is responsible for providing timely and effective support by managing, resolving, and escalating procurement-related inquiries and issues. This role involves utilizing a ticketing platform to track, update, and close tickets while ensuring high-quality customer service and efficient issue resolution. Additionally, the agent will support end-users by conducting basic training sessions and contribute to process improvement initiatives to enhance efficiency and service quality.

Your Impact

Advanced Ticket Management: Handle and resolve high-priority or complex tickets, ensuring timely and effective outcomes.

Technical Liaison: Act as the primary point of contact for coordination with technical teams or third-party vendors on escalated issues.

Strategic Training: Design and deliver strategic training sessions and office hours to enhance team capabilities and knowledge sharing.

Complex Issue Resolution: Resolve specialized and complex technical issues requiring advanced troubleshooting and expertise.

User Engagement: Conduct one-on-one or group meetings with heavy users to provide tailored, high-level support and ensure their needs are met.

Global Process Strategy: Develop and implement a global strategy to harmonize and standardize processes across all regions for greater efficiency.

Regional Support: Support operations in Brazil and Iberia within Latam to accelerate the harmonization of processes and ensure faster alignment and execution.

Process Improvement: Lead process improvement initiatives to identify and eliminate bottlenecks or inefficiencies in service delivery.

Subject Matter Expertise: Act as a subject matter expert (SME) during system upgrades or transitions to ensure seamless adoption of new technologies.

Cross-Functional Collaboration: Collaborate with cross-functional teams to drive innovation and align help desk operations with broader business objectives.

Performance Monitoring: Monitor and analyze key performance metrics to continuously optimize support strategies.

Mentorship: Provide guidance and training to junior agents, fostering skill development and knowledge sharing within the team.

Reporting and Analysis: Generate reports on ticket trends, resolution times, and service metrics to identify areas for improvement.

Knowledge Base Management: Develop and maintain comprehensive documentation for troubleshooting, standard procedures, and best practices.

Qualifications

Who Are We Looking For?

Proven experience in procurement processes and helpdesk operations.

Strong analytical and problem-solving skills.

Advanced proficiency with ticketing platforms and related tools

Advance English

Ability to manage multiple tasks and priorities effectively.

Expertise in process standardization and harmonization across regions.

Strong communication and interpersonal skills to interact with stakeholders at all levels.

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.

What can you expect from us:

* Opportunities to learn and develop every day through a wide range of programs.

* Internal digital platforms that promote self-learning.

* Development programs according to Leadership skills.

* Specialized training according to the role.

* Learning experiences with internal and external providers.

* We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.

* Financial wellness programs that will help you reach your goals in all stages of life.

* A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.

* And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.

The Opportunity

The Requisition to Pay Analyst in the procurement process is responsible for providing timely and effective support by managing, resolving, and escalating procurement-related inquiries and issues. This role involves utilizing a ticketing platform to track, update, and close tickets while ensuring high-quality customer service and efficient issue resolution. Additionally, the agent will support end-users by conducting basic training sessions and contribute to process improvement initiatives to enhance efficiency and service quality.

Your Impact

Advanced Ticket Management: Handle and resolve high-priority or complex tickets, ensuring timely and effective outcomes.

Technical Liaison: Act as the primary point of contact for coordination with technical teams or third-party vendors on escalated issues.

Strategic Training: Design and deliver strategic training sessions and office hours to enhance team capabilities and knowledge sharing.

Complex Issue Resolution: Resolve specialized and complex technical issues requiring advanced troubleshooting and expertise.

User Engagement: Conduct one-on-one or group meetings with heavy users to provide tailored, high-level support and ensure their needs are met.

Global Process Strategy: Develop and implement a global strategy to harmonize and standardize processes across all regions for greater efficiency.

Regional Support: Support operations in Brazil and Iberia within Latam to accelerate the harmonization of processes and ensure faster alignment and execution.

Process Improvement: Lead process improvement initiatives to identify and eliminate bottlenecks or inefficiencies in service delivery.

Subject Matter Expertise: Act as a subject matter expert (SME) during system upgrades or transitions to ensure seamless adoption of new technologies.

Cross-Functional Collaboration: Collaborate with cross-functional teams to drive innovation and align help desk operations with broader business objectives.

Performance Monitoring: Monitor and analyze key performance metrics to continuously optimize support strategies.

Mentorship: Provide guidance and training to junior agents, fostering skill development and knowledge sharing within the team.

Reporting and Analysis: Generate reports on ticket trends, resolution times, and service metrics to identify areas for improvement.

Knowledge Base Management: Develop and maintain comprehensive documentation for troubleshooting, standard procedures, and best practices

Candidate Requirements:

Who Are We Looking For?

Proven experience in procurement processes and helpdesk operations.

Strong analytical and problem-solving skills.

Advanced proficiency with ticketing platforms and related tools

Advance English

Ability to manage multiple tasks and priorities effectively.

Expertise in process standardization and harmonization across regions.

Strong communication and interpersonal skills to interact with stakeholders at all levels.

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.

What can you expect from us:

* Opportunities to learn and develop every day through a wide range of programs.

* Internal digital platforms that promote self-learning.

* Development programs according to Leadership skills.

* Specialized training according to the role.

* Learning experiences with internal and external providers.

* We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.

* Financial wellness programs that will help you reach your goals in all stages of life.

* A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.

* And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization