Business Operations Analyst - French

Job Description:

, Poland

Job Family Group:Downstream Supply Chain

Worker Type:Regular

Posting Start Date:May 22, 2026

Business Unit:Downstream and Renewables

Experience Level: Experienced Professionals

The annual base salary range for this position: zł144,000.00 - zł216,000.00

Individual pay will be based on various factors such as relevant work experience, education, certifications, skill level, seniority, and internal equity.

Job Description:

What's the role

As a Business Operations Analyst (internally referred to as Operations Executive), you will be part of the EUAF Operations Support team based in Kraków. In this role, you will play a key part in supporting Aviation Operations across Canada and France, ensuring the smooth delivery of services across more than 25 airports. You will work closely with Regional Operations Managers, Country Operations teams, Engineers, HSSE, and internal functions such as Finance, Procurement, and IT, acting as a vital link between operations, finance, and commercial stakeholders while driving efficient, data-informed processes.

You will be part of Shell Aviation (SAV), which operates one of the world's most extensive refuelling networks. Supplying jet fuel, aviation gasoline, lubricants, sustainable aviation fuel, and digital solutions to the global aviation industry, SAV supports customers ranging from private pilots to major airlines. Our operations refuel an aircraft approximately every 14 seconds, delivering safe, reliable, and high-quality products and services worldwide.

What you'll be doing

In this role, you will combine operational coordination, financial process ownership, and stakeholder engagement, with an increasing focus on process optimisation and continuous improvement. Key responsibilities include:
* Owning and coordinating end-to-end operational processes, including purchase orders (RtP), invoicing workflows, and payment tracking.
* Partnering with internal and external stakeholders (Operations, Finance, Procurement, vendors, and airport partners) to ensure seamless service delivery.
* Monitoring and analysing operational and financial data, translating insights into clear, actionable recommendations.
* Driving process improvements, simplification, and digitalisation initiatives across the region.
* Acting as a trusted advisor to frontline teams and business partners on operational and system-related matters.
* Ensuring compliance and audit readiness through consistent adherence to policies, controls, and procedures.

What you bring
* Fluent in English with a strong working knowledge of French
* Substantial experience in sales operations, customer operations, or stakeholder management
* Proven ability to collaborate effectively with diverse stakeholders across functions and geographies
* Strong analytical mindset, with hands-on experience in data analysis tools (e.g., Excel, Power BI)
* Experience working in process-driven environments such as finance, operations, or supply chain
* Excellent organisational skills with the ability to prioritise and manage multiple tasks
* Self-starter with the ability to work independently in a fast-paced, complex environment
* Continuous improvement mindset; familiarity with Lean or process optimisation methodologies is an advantage
* Experience with RtP, invoicing processes, or SAP (GSAP) is a plus
* Exposure to aviation, logistics, or energy sectors is advantageous
* Basic understanding of compliance topics (e.g., VAT, customs, contracts) is a plus
* Amenable to a hybrid working arrangement, including mid-shift schedules (14:00-20:00) two days per week

What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself.
* Progress as a person as we work on the energy transition together.
* Continuously grow the transferable skills you need to get ahead.
* Work at the forefront of technology, trends, and practices.
* Collaborate with experienced colleagues with unique expertise.
* Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
* Benefit from flexible working hours, and the possibility of remote/mobile working.
* Perform at your best with a competitive starting salary and annual performance related salary increase - our pay and benefits packages are considered to be among the best in the world.
* Take advantage of paid parental leave, including for non-birthing parents.
* Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
* Grow as you progress through diverse career opportunities in national and
* international teams.
* Gain access to a wide range of training and development programmes.

We'd like you to know that Shell has a bold goal: to become one of the world's most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.

If you don't see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.

Benefits Overview:

Since your duties require regular use of French language you will be entitled to a language bonus of 2 000 PLN gross monthly.

Employees working in a shift system are entitled to extra pay of 30% of their daily base salary for each day of work on the afternoon shift.

We offer an annual performance bonus paid in February, along with a comprehensive benefits package. This includes Shell-sponsored medical and life insurance, with options to extend coverage at competitive rates. Our employees benefit from a diverse and inclusive culture where care and wellbeing are a priority. Our employees enjoy vacation benefit, three additional Personal Leave Days, dedicated wellbeing spaces, subsidized canteen, 24/7 access to psychologist, a Cafeteria program and sports cards.

We foster integration through team activities, employee clubs, and networks. Our hybrid work model is supported by a Workplace Accessibility program, and we offer access to online learning platforms and a broad range of development resources.
Additional benefits include participation in a voluntary long-term savings plan (PPK), discounts on pension products (IKE/IKZE) and a discounted share purchase program.

-

DISCLAIMER:Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer