Analyst, Settlement Operations

Job Description:

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Analyst, Settlement Operations

About the Role
Global Settlement & Reconciliation Support (GSRS) is a global function within Settlement Operations, operating across Mexico, Poland, India, and the United States, and supporting customers worldwide.
As part of GSRS, you will provide day-to-day operational support for settlement-related activities, acting as a key point of contact for both internal teams and external stakeholders across regions and time zones.
GSRS team focuses on investigating and resolving settlement issues with direct financial and client impact - including payment delays, reconciliation breaks, and settlement discrepancies across global markets.
You will work closely with Treasury, Customer Technical Services (CTS), Account Management, Implementation teams, and clients globally to ensure timely resolution of inquiries, protect customer liquidity, and maintain settlement accuracy.
In addition, you will contribute to process improvements, knowledge development, and operational efficiency initiatives, within a dynamic, fast-paced global environment.

Key Accountabilities
* Act as a primary point of contact for settlement-related inquiries, managing requests through structured workflows (work orders)
* Investigate and resolve day-to-day settlement issues, including:
- Payment delays or non-receipt
- Settlement failures and discrepancies
- Value date and reconciliation issues
- Settlement setup or configuration gaps
* Analyze and explain settlement outcomes to internal stakeholders and customers, providing clarity on settlement flows, positions, and financial charges
* Support investigation of settlement discrepancies, variances, and reconciliation differences, ensuring accurate and timely resolution
* Provide settlement process expertise to Customer-facing teams (CTS, Account Management) and Implementation teams, supporting:
- Client onboarding
- Configuration changes
- Issue prevention and readiness
* Act as a trusted advisor on settlement processes, including funding requirements, cut-off timelines, and operational best practices across markets
* Support inquiries related to settlement advisements and reporting, including reconciliation between payments, billing, and reporting outputs
* Collaborate with global stakeholders to support settlement service setup, changes, and issue resolution, ensuring accuracy and minimizing downstream risk
* Identify and drive process improvements to enhance operational efficiency and reduce recurring issues
* Contribute to knowledge sharing and cross-training initiatives to support team resilience and follow-the-sun coverage
* Build and maintain strong relationships with internal stakeholders and customers worldwide

Core Skills & Experience
* Bachelor's degree in Finance, Accounting, Business, or related field
* Strong analytical and problem-solving skills, with high attention to detail
* Ability to manage time-sensitive issues with financial impact in a fast-paced environment
* Experience in Operations and handling operational inquiries or issue resolution (preferably in payments, banking, or financial operations)
* Understanding of settlement, reconciliation, or payment flows is an advantage
* Exposure to banking systems, SWIFT messaging, or financial platforms is a plus
* Strong communication skills, with the ability to explain complex topics clearly to different audiences
* Ability to manage multiple priorities and collaborate across global teams
* Proactive, solution-oriented mindset with a focus on continuous improvement

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
* Abide by Mastercard's security policies and practices;
* Ensure the confidentiality and integrity of the information being accessed;
* Report any suspected information security violation or breach, and
* Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines