Risk and Compliance Specialist - KYC Specialist

Job Description:

Risk and Compliance Specialist - KYC Specialist

Community Operations
in Krakow, Poland
Apply Now

About the Role
The KYC Specialist is a vital part of our Compliance operations, serving as the first line of defense in maintaining the integrity of our platform. In this role, you will be responsible for the end-to-end processing of critical workflows, including IDV (Identity Verification), BAV (Bank Account Verification), KYB (Know Your Business), ODD (Ongoing Due Diligence), and internal Jira requests, ensuring the highest quality of service and strict adherence to SLAs.
Beyond daily queue management, this role is designed for a proactive contributor. You will have the opportunity to lead small-scale operational projects, identify emerging risk trends, and bring valuable data-driven insights to our team meetings to help shape our future processes.
What You'll Do
* Queue Management: conduct thorough reviews and decision-making on high-priority queues (IDV, BAV, KYB, ODD and Jira), ensuring 100% compliance with internal policies.
* Ticket Resolution: Manage and resolve Jira tickets efficiently, acting as a point of contact for internal stakeholders regarding compliance queries.\
* Process Improvement: Take ownership of small operational projects aimed at reducing friction and improving team efficiency.
* Insight Generation: Actively monitor workflow patterns to identify trends or anomalies and present these findings during team meetings.
* Collaboration: Work closely with KYC Analysts and the Team Lead to tackle backlogs and support cross-functional initiatives
Basic Qualifications
* Fluent English: Excellent written and verbal communication skills (C1/C2 level) are mandatory
* Exceptional Organizational Skills: Ability to structure your workload independently and prioritize tasks effectively
* Effective Multitasking & Queue Management: Proven experience handling high-volume workflows without compromising quality
* Attention to Detail under Pressure: Ability to spot errors and inconsistencies swiftly, even during peak volume periods or backlog sprints
* Team Spirit: A positive attitude, emotional intelligence, and a strong team-oriented mindset are essential for this role
Preferred Qualifications
* Broader Payment Compliance Knowledge: Familiarity with other pillars of compliance, specifically Sanctions Screening or Transaction Monitoring, to understand the holistic risk lifecycle beyond just KYC
* AI & Tech Savvy: Interest in or experience with Artificial Intelligence (AI) tools, and a curiosity about how AI can be leveraged to optimize compliance workflows and efficiency.
* Industry Experience: Prior experience in FinTech, Payments, or Banking compliance operations.
* Technical Proficiency: Experience with Jira/Confluence and intermediate Excel/Google Sheets skills for data tracking
* Problem Solving: A track record of suggesting process improvements or "thinking outside the box" to resolve complex cases
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
Apply Now