Customer Onboarding Specialist with Dutch

Job Description:

Job Description

Customer Onboarding Specialist with Dutch

Merchant Onboarding Specialist with Dutch

This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

The Opportunity
Currently, we are looking for a Merchant Onboarding Specialist with Dutch and English work with small and medium businesses located in Belgium, Netherlands, Luxemburg and UK. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We are looking for an organized, innovative, process-driven colleague to join our team based in Warsaw! 

Objective

Objective
* Perform contract onboarding tasks under close supervision that include but are not limited to contract validation, data input in to all relevant systems, setup confirmation and archiving.
* Cooperate with Risk and Sales (Sales support, external Sales partners, Partner managers) to clarify cases and provide clear status of own processed enquiries.

Activity

Day-to-Day Responsibilities​

Customer Experience
*
Perform contract onboarding tasks which include but are not limited to: Contract validation, data input into all relevant systems, setup confirmation and archiving: -Contract validation: Check and ensure the complete, correct documentation of application received including contract relevant data and KYC/AML relevant information and documents. -Data input for acquiring and terminal: encoding of customer and terminal data into the relevant system including initiating internal terminal delivery and installation order and billing information when required. -Setup confirmation: sent activation and welcome note to new customer.
*
Cooperate with Risk and Sales (Sales, external Sales partners, Partner managers) to clarify cases and provide clear status of all cases processed by team.
*
Report all performed work steps into statistics files (Onboarding Statistics, task tool) on daily basis when required.
*
Know and cooperate with entire internal stakeholder network and external business partners.
*
Actively provide relevant input in problem solving activities and implement agreed solutions.
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Take simple operational decisions necessary to assure the quality standards and set priorities by performing team functional mailbox administration.
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Challenge current methods of service delivery, identify, recommend and implement improvements.
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Specific process related tasks in accordance with skill matrix.

Operational Excellence
*
Actively provide relevant input in problem solving activities and implement agreed solutions.
*
Search and suggest areas for process improvements in their respective field of responsibility.
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Contribute actively to the department's/team's SLA.
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Build strong relationships with your team and other internal stakeholders to ensure that you can grow your knowledge and confidence as well as to help you resolve customer request with highest service quality in the most efficient way.

Competencies

Service level management
Knowledge management
Sales support
Risk management
Contract management
Customer service support
Quality assurance

Skills

Understand the Worldline Organisation
English
Dutch
Polish

Shape the evolution

Shape the evolution.
We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics