Specialist Gbs Acct & Sales Ops (French Speaker) - Temporary Position

Job Description:

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Purpose & Overall Relevance for the Organization

Account Operations is responsible to support the business to achieve sales and market strategy objectives. Ensure a reliable, adequate, and competitive customer service level for all assigned customers of the channel.

Key Responsibilities

* Provide Account operations support to all assigned customers in specific market.
* Support customer communication through all relevant channels (email, tickets, phone), providing information on orders and products, and preparing various order-related analyses upon request from customers or Sales.
* Collaborate closely with internal and external departments (e.g. Sales, AS&O Team, Finance, Order Fulfilment) when dealing with the following topics:

* Returns, complaints, scheduled deliveries, cancellations, launches, pre-pack promotions, procurement, etc.
* Monitoring credit-blocked orders and coordinating credit limit increases (credit requests) with Finance and Sales.
* Perform order book management by recording and managing all types of orders; managing deliveries to ensure timely and complete delivery, including order prioritization in compliance with the strategic guidelines for sales control; monitoring electronic receipts for errors and correcting these errors using the tools provided.
* Track carrier deliveries and parcel deliveries
* Work in close cooperation with colleagues from other groups within Accounts & Sales Operations
* Standing in for and supporting colleagues working in other groups within Accounts & Sales Operations.
* Support direct management with analysis, problem-solving preparation, and process improvements, including controls review and implementation.Knowledge, Skills, and Abilities

* Strong Customer Service focus and excellent communication skills.
* Working knowledge of MS Office, SAP/CRM and Business Objects.
* Advanced English and French knowledge (written and spoken).
* Understanding of costs and of sales generation.
* Process-oriented mindset and in-depth understanding of complex correlations.
* Proactive, Autonomous, and independent working style.
* A high level of problem-solving ability.
* Ability to contribute to a team environment where performance is measured.
* Experience in working under pressure to meet deadlines and conflicting priorities.Requisite Education and Experience/Minimum Qualifications

* Successful completion of mandatory education level or vocational studies. Bachelor's degree is a plus.
* 2+ years' experience in providing customer support in the field of customer service, sales or logistics