Slovakia CX Agent

Job Description:

(COMPANY NAME) is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At (COMPANY NAME), we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with (COMPANY NAME)

What we offer
You will be given competitive salary, you will also get the wide scale of company benefits such as vegetable and fruit, cafeteria system (variety of services and products from the area of sport, culture, education, traveling and health), life occasion allowances, seniority bonuses, lunch vouchers and more.
The environment is friendly and dynamic, with focus on high performance, results, and respect for our employees; you're valued as part of our team.
You will work with colleagues in a large variety of positions and roles enabling you to build a great network within (COMPANY NAME) Group.

The role
The role of the Slovakia Customer Experience Agent is to own/manage the customer experience of customers assigned in the portfolio, mainly ocean product. This includes proactively monitoring and managing the end-to-end shipment process in compliance with all company procedures, ensuring that the cargo is transported as per the transport plan promised to the customer and/or that the customers is kept informed of relevant deviations. This requires close cooperation with the counterparts in One Team CS (GSC) who are executing the majority of the transactional tasks. Building relationships with the customers, understanding their business drivers should be leveraged to continuously improve cooperation and process to the mutual benefit of the customer and (COMPANY NAME) Group.

In addition to:
* Actively building strong relationships with assigned customers and gain an understanding of their business, service needs, drivers and desires through every day phone/mail contact and customers visits.
* Owning overall process for shipments including but not limited to coordination of deliveries/loadings with special focus on rail/truck transport arrangement together with internal intermodal team.
* Remain current on changes in local & foreign rules, internal & external procedures and product developments, build and maintain understanding of the cargo you are shipping and requirements that come with it and understanding of cross functional processes and how they link it to your role.
* Take ownership of reaching common team goals and KPI targets, and actively support team priorities.
* Continue upgrading of own soft and technical skills to deliver world class customer service.
* In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders.

We are looking for:
* You have at least basic knowledge of shipping/transportation business or you are able and willing to learn quickly
* You are fluent in Slovak (both written and spoken)
* You can communicate in English on professional working level
* Customer oriented approach is a key requirement
* You're a real team player
* You're a problem solver
* The decisions you make are based on analysis
* You always provide your partners and colleagues with the information they need in order to succeed
* You communicate clearly and adequately to the situation

Location
The positions is based in Slovakia.

Please submit your applications in English.
#LI-GG1 #LI-Hybrid

(COMPANY NAME) is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. (COMPANY NAME) is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@(COMPANY NAME).com