Field Service Engineer Junior

Job Description:

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Job Description Summary

Responsible to ensure all Alcon equipment at customers' site and demo equipment are functioning effectively as per the specifications. Identifying and correcting more complex problems associated with start-up -Researching, evaluating, and recommending new products or equipment upgrades that will meet customer needs -Developing on-going relationships with customers to secure future business - AMC/CAMC sale and renewals -Instructing clients on the proper usage and operation of equipment -Documenting and maintaining clients' service logs -Preparing reports for product failure analysis and serviceability issues and escalating to relevant engineering teams
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Job Description

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?

This role is part of Alcon's Engineering function, a team focused on improving quality, processes, products, packaging and materials across our business to help deliver brilliant outcomes.The Associate, Field Technical Service Engineering (Science/Tech/Engineering Path), is primarily responsible for ensuring Alcon equipment functions effectively, solving complex issues, and recommending new products. You will build customer relationships and maintain service logs.

Specifics Include:

* Apply technical knowledge to perform tasks and support project goals effectively
* Ensure all Alcon equipment at customers' sites and demo equipment function as per specifications
* Identify and correct complex problems associated with start-up
* Research, evaluate, and recommend new products or equipment upgrades that meet customer needs
* Develop ongoing relationships with customers to secure future business, including AMC/CAMC sales and renewals
* Instruct clients on the proper usage and operation of equipment
* Document and maintain clients' service logs
* Prepare reports for product failure analysis and serviceability issues, escalating to relevant engineering teams
* Adhere to GxP regulations by strictly following Standard Operating Procedures (SOPs), maintaining accurate and complete documentation, and ensuring rigorous quality control
* Complete all required training and meet individual job requirements to contribute to the overall compliance of the organization
* Commit to continuous improvement and compliance with regulatory requirementsAll associates must adhere to GxP regulations by strictly following Standard Operating Procedures (SOPs), maintaining accurate and complete documentation, ensuring rigorous quality control, and completing all required training. Associates are responsible for meeting their individual job requirements and contributing to the overall compliance of the organization. Compliance with regulatory requirements and a commitment to continuous improvement are essential to our operations​.

Qualifications: Associate shall have the appropriate education and experience to successfully perform the responsibilities/activities of this role.

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