Business Process Specialist B2B

Job Description:

Entity: Supply, Trading & Shipping

Job Family Group: Business Support Group

Job Description:
Bp is reimagining energy for people and our planet.
We provide heat, light, and mobility to customers worldwide. We're fundamentally redefining what we do, so we can reach net zero by 2050 or sooner. We also have a strong mission to help the whole world reach net zero too - working across our industry to improve people's lives.
It's a big value to us that the differences we see in the world around us are reflected in our workplace. Who you are is what counts, not where you're from or how you live your life. A culture that values everyone benefits all of us. That's why, to help our people thrive, we cultivate a truly diverse and inclusive environment.

Join us as a Business Process Specialist B2B!
The Business Process Specialist B2B plays a key role in supporting end-to-end B2B operational processes across SAP and connected systems, ensuring that data, systems, and workflows reliably enable daily commercial activities.
The role focuses on operational B2B support, process stability, data accuracy, and continuous improvement, working closely with commercial, supply, and technology teams to ensure smooth execution in a dynamic business environment.

We operate in a hybrid work model, requiring four days per week in the office.

Key Accountabilities
* Design, develop, and maintain end-to-end B2B business processes, ensuring they effectively support daily operational activities.
* Provide hands-on B2B operational support, ensuring business processes, systems, and data enable smooth execution for ongoing operations.
* Manage, validate, and interpret B2B operational data, ensuring high data quality, consistency, and readiness for operational use.
* Execute and support recurring and cyclical business activities, adapting processes to changing or new business requirements.
* Identify opportunities for and actively drive process optimisation, standardisation, and harmonisation across B2B operations.
* Support and drive digitalisation and automation initiatives to reduce manual effort and increase process efficiency.
* Define test scopes, prepare test cases, and perform functional and regression testing to ensure system or process changes do not disrupt B2B operations.
* Investigate, resolve, and coordinate B2B process, data, and system issues, ensuring operational continuity and minimal disruption.
* Handle business requests and incidents related to B2B processes, systems, or data in a timely and structured manner.
* Collaborate closely with cross-functional teams to translate business needs into stable, scalable B2B process solutions.
* Communicate clearly on process changes, issues, and improvements to relevant stakeholders.
* Contribute to continuous improvement initiatives, supporting the evolution of B2B processes in line with business needs.
* Effectively prioritise workload, managing multiple activities and topics in parallel in a fast-paced operational environment.

What you will need to be successful
* Experience in B2B operations, process support, or business process management within a complex operational environment.
* Strong understanding of end-to-end operational processes and their dependency on data and systems.
* Hands-on experience with SAP; experience with Salesforce is an advantage.
* Proven experience in data management, including validation, mass data handling, and quality controls.
* Exposure to process improvement, digitalisation, or automation initiatives.
* Ability to perform testing and quality assurance for system or process changes.
* Strong problem-solving skills with experience in issue resolution and incident handling.
* Excellent communication and stakeholder management skills.
* Structured, detail-oriented way of working with strong prioritisation and workload management capabilities.
* Fluent in English and Spanish.
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Why Join our team?
At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others.
We support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.
There are many aspects of our employees' lives that are significant, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and others benefits.
Reinvent your career as you help our business meet the challenges of the future.

Travel RequirementUp to 10% travel should be expected with this role

Relocation Assistance:This role is not eligible for relocation

Remote Type:This position is a hybrid of office/remote working

Skills:Agility core practices, Agility tools, Business Acumen, Business Operations, Business process architecture, Business process control, Business process improvement, Communication, Data Management, Data visualization and interpretation, Decision Making, Demand Management, Design Thinking, Goal Setting, Influencing, Lean Practices, Managing change, Managing Performance, Project and programme management, Stakeholder Engagement, Stakeholder Management, Strategic Thinking, Workload Prioritization

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks