Financial Operations Manager

Job Description:

Company description Publicis Re:Sources is at the core of Publicis Groupe, the world's largest communications company. We are the only full-service, end-to-end shared service organization in the industry, enabling Groupe agencies to do what they do best: innovate and transform for their clients. Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:Sources has grown to 6,000+ employees in over 55 countries. We provide technology solutions and business services, including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management, information security, and global mobility - supporting 110,000+ employees across the Publicis Groupe network. Our people are at the center of everything we do, bringing curiosity, collaboration, and a commitment to excellence to their work every day. Learn more about Publicis Re:Sources and the Publicis Groupe agencies we support at publicisresources.com. Overview The Finance Operations Manager is responsible for the end-to-end execution, control and continuous improvement of finance operations for Spain, covering Accounts Payable, Accounts Receivable, Billing and operational treasury. The role ensures efficient, accurate and scalable day-to-day processes, strong operational discipline, high data quality and timely resolution of finance operational issues. This is a hands-on operational leadership role. The successful candidate should be comfortable managing transactional finance processes, leading operational teams, monitoring service levels and KPIs, solving incidents, and working closely with business and finance stakeholders. Responsibilities 1. End-to-End Finance Operations Ownership Own and manage day-to-day finance operations across AP, AR, Billing and operational treasury. Ensure accurate and timely execution of transactional finance activities, including invoicing, collections, payments and cash follow-up. Manage end-to-end billing processes, including invoice validation, purchase order matching, client invoicing and billing issue resolution. Oversee operational month-end close activities from an execution perspective, including reconciliations and cut-off readiness. Monitor overdue balances and ensure structured follow-up on outstanding client and vendor items. 2. Operational Process Management and Efficiency Standardize, document and improve finance operational processes to increase efficiency, scalability and accuracy. Identify process gaps, bottlenecks and recurring operational issues; lead corrective actions and root-cause analysis. Drive automation opportunities and continuous improvement initiatives across AP, AR, Billing and treasury processes. Ensure operational controls are embedded into daily workflows and followed consistently. Support transitions, system implementations or process migrations connected with finance operations. 3. Incident Management and Operational Control Monitor and manage operational incidents related to invoicing, collections, payments, reconciliations and data accuracy. Ensure timely resolution of internal and external issues with vendors, clients, agencies and finance stakeholders. Track, escalate and close critical issues impacting service delivery, financial accuracy or operational continuity. Create visibility of recurring issues and implement preventive actions. 4. Finance Operations Team Leadership Lead operational finance teams covering AP, AR, Billing and treasury-related activities. Allocate resources, manage workloads and ensure service levels and deadlines are met. Drive accountability for execution quality, data accuracy, timeliness and operational discipline. Develop a continuous improvement mindset within the team and support knowledge sharing across processes. 5. Operational KPIs and Performance Management Define, monitor and improve operational KPIs and SLAs such as DSO, DPO, invoice processing cycle time, billing accuracy, payment error rates, aging balances, backlog and incident resolution performance. Ensure regular visibility of operational performance and lead corrective actions where service levels are not met. Support KPI automation, dashboards and reporting tools to improve management visibility. 6. Stakeholder and Business Coordination Act as a key interface between Finance, GL/Controlling, operational teams, agencies, business units, clients and vendors. Ensure alignment on timelines, process ownership, compliance requirements and operational priorities. Support business teams in operational finance topics such as purchase orders, billing setup, client/vendor data accuracy and issue resolution. 7. Systems, Scale and Continuous Improvement Work effectively with ERP systems and operational finance tools such as SAP, ARIBA, Altair/HFM or similar systems. Participate in ERP implementations, system upgrades, process standardization and data-quality initiatives. Support or lead transitions toward centralized or Shared Services Center / GBS models where applicable. Ensure operational consistency and process discipline across systems and locations. 8. Compliance, Tax and Audit Support Ensure adherence to internal policies, financial controls and operational compliance requirements. Maintain integrity and availability of financial, tax and legal documentation connected with operational finance processes. Provide operational support for internal and external audits, including documentation delivery and issue resolution. Apply working knowledge of Spanish finance operations, local tax requirements and compliance expectations. Qualifications Proven experience in finance operations with hands-on ownership of AP, AR, Billing and operational treasury processes. Experience managing operational finance teams rather than only controlling, FP&A, reporting or audit teams. Experience in high-volume, complex, multinational or SSC/GBS finance environments. Strong understanding of Spanish finance operations, including local tax and operational compliance requirements. Experience managing operational KPIs, SLAs, service delivery, process quality and issue-resolution performance. Strong process improvement mindset with practical experience standardizing, automating or optimizing finance operations. Ability to work with ERP and finance systems; advanced Excel skills required. Fluent Spanish and English. Additional information Experience in a large multinational organization or well-established business environment. Previous exposure to Shared Services Center, GBS, transformation, migration or centralization projects. Experience in media, advertising, professional services or other client-service business models. Experience with SAP, ARIBA, Altair/HFM or comparable finance systems. Stable employment history with demonstrated ownership of processes over a meaningful period

Candidate Requirements:

Proven experience in finance operations with hands-on ownership of AP, AR, Billing and operational treasury processes. Experience managing operational finance teams rather than only controlling, FP&A, reporting or audit teams. Experience in high-volume, complex, multinational or SSC/GBS finance environments. Strong understanding of Spanish finance operations, including local tax and operational compliance requirements. Experience managing operational KPIs, SLAs, service delivery, process quality and issue-resolution performance. Strong process improvement mindset with practical experience standardizing, automating or optimizing finance operations. Ability to work with ERP and finance systems; advanced Excel skills required. Fluent Spanish and English