Field Service Technician

Job Description:

Job Title
Field Service Technician

Job Description

Field Service Technician
Provide on-site technical support, troubleshooting, installation, maintenance, and repair for the Hospital General Universitario Gregorio Marañón, Madrid, ensuring safe, compliant, and high-quality service delivery.

Your role:
* Provide technical support and troubleshooting for customers, accurately diagnosing issues and implementing solutions in line with regulatory guidelines, safety standards, and company protocols.
* Support the installation, maintenance, repair, routine checks, and performance validation of medical devices, helping ensure equipment functions effectively and potential failures are prevented.
* Work with limited supervision and autonomy, setting priorities for your own work based on general guidelines while documenting all service activity accurately in the Service Management System.
* Build strong customer relationships by handling inquiries and complaints professionally, communicating clearly on service status and timelines, and escalating more complex issues when needed.
* Develop your technical expertise through hands-on support of senior technicians during advanced procedures and ongoing training on new products, service procedures, and compliance expectations.

You're the right fit if:
* You hold a High School Diploma or Vocational Education.
* You have experience in system administration, technical troubleshooting, and supporting customers in a service-oriented environment.
* You are confident drafting clear technical documentation and maintaining accurate service records, including diagnostics, resolutions, and parts used.
* You are a fluent Spanish speaker with excellent communication skills and the ability to explain technical information clearly to customers and internal stakeholders.
* You can commit to working from the Hospital General Universitario Gregorio Marañón.

Compensation & benefits
Doing meaningful work should come with fair, transparent rewards. The base salary range for this role is EUR32,350.00-EUR 38,863.33. We determine pay within the range using objective factors, like the skills the role requires, your relevant experience and the responsibility you'll have in this role, alongside internal equity and local market considerations.
This role is eligible for a bonus, with your rewards linked to KPIs & company results. We'll share the full approach and additional benefits with you during the interview process, so you can make a clear, informed decision.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.
This role is a field role.
This role is not open to a relocation.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
* Learn more about our business.
* Discover our rich and exciting history.
* Learn more about our purpose.
If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

#LI-EU
#LI-FIELD
#HealthcareInformatics