Technical Scrum Master - RDT Identity & Access Management

Job Description:

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

We are seeking a skilled and motivated Technical Scrum Master to support the delivery and continuous improvement of complex technology services and products within an enterprise environment.
The successful candidate will combine strong Scrum Master capabilities with solid technical understanding, enabling effective delivery across cross-functional teams including engineering, business analysis, testing, architecture, infrastructure, and operations. This role focuses on agile delivery excellence, dependency management, stakeholder alignment, and continuous improvement in technically complex landscapes.

Key Responsibilities

Agile Delivery Leadership
* Facilitate Scrum ceremonies including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.
* Coach teams on Agile and Scrum principles, fostering accountability, collaboration, transparency, and continuous improvement.
* Support teams in delivering high-quality outcomes aligned with business priorities and roadmap commitments.
* Promote predictable delivery through effective planning, estimation, and capacity management.
Technical Delivery Coordination
* Work closely with developers, testers, architects, analysts, product owners, and support teams to coordinate delivery across technical workstreams.
* Understand technical dependencies across applications, APIs, integrations, cloud platforms, and enterprise systems.
* Help teams manage blockers, risks, release readiness, and cross-team dependencies.
* Support delivery of infrastructure, integration, CIAM, platform, and application initiatives where required.
Stakeholder Management and Governance
* Communicate progress, risks, impediments, milestones, and delivery options to technical and business stakeholders.
* Prepare concise status reporting, dashboards, and governance materials.
* Facilitate alignment between product, engineering, operations, security, and business functions.
* Drive action tracking and decision follow-up across multiple stakeholder groups.
Operational and Service Management Alignment
* Coordinate with support and operational teams to ensure smooth releases and post-deployment readiness.
* Support change, release, incident, and problem management processes where applicable.
* Help ensure delivery aligns with enterprise controls, documentation, and audit expectations.
* Promote DevOps and operational ownership mindsets across teams.
Continuous Improvement
* Identify delivery inefficiencies, recurring blockers, and improvement opportunities.
* Use metrics such as velocity, lead time, cycle time, defects, and predictability to improve team performance.
* Foster a culture of learning, accountability, and engineering excellence.
* Support scaling Agile practices across multiple teams where relevant.

Qualifications

Education
* Bachelor's degree in Information Technology, Computer Science, Business, Engineering, or a related field. Equivalent practical experience is also valued.
Experience
* Proven experience as a Scrum Master, Technical Scrum Master, Agile Delivery Lead, or similar role.
* Experience working with software engineering, testing, infrastructure, integration, or digital product teams.
* Experience operating in complex enterprise environments with multiple stakeholders and dependencies.
* Experience in regulated industries such as healthcare, life sciences, finance, or similar sectors is highly valued.
Technical Skills
* Strong understanding of Agile frameworks including Scrum, Kanban, and scaled delivery models.
* Good technical understanding of software delivery lifecycle, APIs, integrations, cloud environments, and enterprise platforms.
* Familiarity with CI/CD concepts, DevOps practices, release management, and operational support models.
* Experience with delivery tools such as Jira, Confluence, Azure DevOps, or equivalent.
* Experience using dashboards, reporting, metrics, and planning tools.
* Familiarity with enterprise service management processes and tooling such as ServiceNow is an advantage.
Soft Skills
* Strong facilitation and coaching capabilities.
* Excellent communication and stakeholder management skills.
* Strong organizational and prioritization abilities.
* Structured, proactive, and delivery-oriented mindset.
* Ability to challenge constructively and remove blockers effectively.
* Ability to work independently and across cross-functional teams.

Preferred Qualifications

* Experience in regulated industries such as healthcare, life sciences, finance, or similar sectors.
* Nice to have experience with GxP processes and Computer System Validation (CSV) frameworks.
* Nice to have familiarity with ITIL processes and service management practices.
* Nice to have hands-on experience working with ServiceNow.
* Experience supporting technical teams working with SAP Customer Data Cloud (SAP CDC), integration platforms, cloud services, or similar enterprise technologies.
* Scrum certifications such as PSM, CSM, SAFe Scrum Master, or equivalent are an advantage.
* Experience with Agile / Scrum delivery environments across multiple teams.

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer