Customer Support Representative with Danish

Job Description:

Customer Support Representative with Danish

Community Operations
in Stockholm, Sweden
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About the Role
As a Customer Support Representative, you will work for the Uber Rides team with varying tasks and drive several parallel activities. In your role, you will primarily work as support for the Danish and Nordic market, with contact towards customers and partners. The work tasks include, among other things, responsibility for internal and external communication and support towards customers. You will primarily work via email, but outgoing contact via phone and chats will occur.
Initially, you will exclusively work at Uber's office in Stockholm/Solna. After the initial three months, you will have the possibility of remote work a couple of days a week.
What You Will Do:
* Support for Uber's customers in the Nordic market
* Provide high quality virtual customer support through ticket systems (chat and email) and possibly phone
* Ensure low to medium complexity customer issues are resolved using procedures
* Ensure high customer satisfaction and demonstrate empathy while solving customer concerns
* May perform root cause analysis and present findings
* Work on a line of business which has low ambiguity, is stable, with well documented procedures
Basic Qualifications:
* At least 6 months of experience in retail, hospitality, or customer service in person or contact center environment
* Very good knowledge of Danish, English, and Swedish, both spoken and written
* Comfortable operating in multiple modalities
* Computer skills
* Proactive and initiative-taking person who is happy to take on new tasks and drive their own projects.
* You have a distinct ability to handle many issues in parallel, are flexible, and have high integrity.
* This presupposes that you have good social skills and enjoy a large network of contacts.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
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