Teamleader Guest Relations

Job Description:

Your Responsibilities:

* Ensuring a smooth and efficient workflow during the shift
* Supporting and representing the Front Office Manager and the Assistant Front Office Manager in their absence
* Handling guest check-ins and check-outs
* Ensuring outstanding guest care through personal recognition and attention from arrival to departure, with a special focus on VIP guests
* Recording guest preferences in order to anticipate needs
* Professionally handling guest complaints from receipt through to resolution
* Actively upselling and enrolling guests in the World of Hyatt membership program, as well as motivating the team to achieve set targets

In Addition, You Can Expect:

* Freedom to choose your salary - no deductions for meals, uniforms, or laundry
* Experience luxury like a guest - complimentary weekend parking and free overnight stays at all Hyatt hotels worldwide
* Travel home at our expense - chauffeur service after your shift ends (where no public transportation is available)
* A dedicated coach to guide and support you
* Development discussions tailored to your individual needs
* A workplace where you can fully utilize and showcase your strengths

Candidate Requirements:

* Freedom to choose your salary - no deductions for meals, no uniform costs, and no laundry fees
* Feel like a luxury guest - complimentary use of our parking garage on weekends and free overnight stays at all Hyatt hotels worldwide
* Travel home at our expense - chauffeur service provided after your shift (where public transportation is not available)
* A dedicated coach to guide and support you
* Development discussions tailored to your individual needs
* A workplace where you can fully leverage and showcase your strengths