Associate Relationship Officer

Job Description:

Role : Associate Relationship Officer
Location : Abu Dhabi

Role Purpose:

Provide end-to-end operational and service support to the coverage team within Community Banking.
The Relationship Officer ensures seamless execution of account opening, maintenance, and service-related activities for the assigned portfolio, while maintaining high service standards, documentation accuracy, and compliance with internal policies and regulatory requirements.

Key Accountabilities of the role

* Provide full operational and customer service support to the Regional Manager and assigned Relationship Managers.
* Manage end-to-end processing of account opening, maintenance, and service requests for portfolio clients.
* Review and prepare documentation, ensuring completeness, accuracy, and compliance with internal and regulatory requirements.
* Coordinate with internal departments (Operations, Compliance, Legal, Risk, etc.) to ensure timely execution of client requests.
* Support KYC/ODD updates, RIM alignments, licensing documentation, and client profile maintenance.
* Handle client routine enquiries within agreed turnaround times and escalate complex issues when required.
* Assist in complaint follow-up and resolution tracking.
* Monitor dormant/inactive accounts as well as expired licenses and signatories and highlight required actions to RMs.
* Ensure proper tracking of requests in relevant systems (CRM/BPM) and follow up on pending cases.
Escalate risks, documentation gaps, or compliance concerns to the Regional Manager.

Specialist Skills / Technical Knowledge Required for this role:

* Basic knowledge of banking products and services.
* Attention to detail and quality control mindset.
* Strong coordination and follow-up skills.
* Customer focused and solution-oriented approach.
Required experience:
* Bachelor's degree
* Intern in customer service or administrative role (Preferably in banking)
* Efficient and effective Computer & MS Office skills (Word, Excel, PowerPoint).
* Ability to work effectively in a team environment.
* Awareness of AML & Compliance related matters (training will be provided).
* Very good time Management, Planning, Organizing accomplishing tasks against deadlines
* Problem Solving skills