Guerlain - Business Manager - Fenwick Newcastle

Job Description:

Job Description : Business Manager
Location: Fenwick, Newcastle
Full Time
Main Responsibilities
As an ambassador for our Maison, you embody and transmit Guerlain's values to your customers and employees. Reporting to your Line Manager, you will plan and manage the achievement of sales objectives, the excellence of our customer service and ensure the implementation of the strategy set by the Management. You ensure the management and development of your employees and put the customer relationship and experience at the heart of all your actions.
Profile Hard skills: - You have an innate sense of customer service and excellent interpersonal skills and have a taste for challenges and sales. - Result and customer orientation - Strong organizational capacity - Commercial Sensitivity - Sense of service in a luxury environment - Master the use of Office Pack (Word, Excel, PowerPoint) - Knowledge of a business management application Soft skills: - Ability to coach and lead a team (leadership) - Managerial courage - Dynamic and empathetic - Autonomous, power of proposal - Exemplary (application of procedures, field presence, attitude, presentation, elocution) - Respect of confidentiality