Learning Specialist - Claims (Hybrid)

Job Description:

Summary

We are seeking a dynamic and innovative Learning & Development professional who is passionate about empowering employees through impactful training programs. In this role, you will play a key part in ensuring both newly hired and existing employees-internal and vendor-are equipped with the skills and knowledge needed to succeed.

You will collaborate closely with enterprise business leaders and cross-functional teams to identify training needs and design engaging, results-driven learning solutions. From developing cutting-edge e-learning programs to delivering instructor-led training, you will help shape a high-performance, customer-centric workforce. Additionally, you will contribute to building and maintaining knowledge resources that support consistency, accuracy, and long-term program success.

Responsibilities

* Lead, facilitate, and deliver engaging training programs using a variety of methods, including classroom sessions, virtual platforms (Teams, Zoom, etc.), onsite coaching, remote learning, and on-the-job training.

* Serve as program manager for assigned curricula, ensuring content remains relevant, up-to-date, and aligned with company strategy and key performance goals.

* Design and develop high-quality instructional materials and courseware, including instructor-led training (ILT), e-learning modules, and hybrid learning experiences.

* Conduct needs analyses and stakeholder meetings to identify skill gaps and determine targeted training solutions.

* Build strong partnerships with business leaders to uncover customer-centric challenges and address performance improvement opportunities through training.

* Create outlines and select appropriate instructional methods, including individual and group training, demonstrations, workshops, webinars, self-guided learning, and performance support tools.

* Develop job aids, knowledge base materials, system procedures, and instructional guides to support learner success and maintain program integrity.

* Support and maintain the Learning Management System (LMS), ensuring accurate course descriptions, learning goals, and updated completion records.

* Measure and evaluate the effectiveness of training initiatives, providing data-driven insights, reports, and recommendations for improvement.

* Deliver strategic insights and recommendations to leadership to continuously evolve and enhance learning programs.

* Perform work requiring advanced knowledge, sound judgment, and independent decision-making in a highly collaborative environment.

Qualifications

* Bachelor's Degree or equivalent professional experience in a specialized field

* 2-4 years of experience in Learning & Development, training, or a related area

* Prior Casualty claim handling preferred

* Experience using AI-driven tools and technologies (strongly preferred)

* Change Management certification (Prosci, ACMP, or equivalent) strongly preferred

Why Mapfre?

As a global insurance leader with a strong local presence, we offer more than a job - we provide a purpose-driven career where your growth, well-being, and impact truly matter.

Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.

Comprehensive Benefits: Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts.

Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.

Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

Pay Philosophy: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

Salary Range $58,800 - $92,500

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the Mapfre Insurance Talent Acquisition team at talentacquisition@mapfreusa.com.

We are proud to be an equal opportunity employer