Key Account Manager Local Heroes & Core Brands - Vendor Logistics Strategy & Operations (m/w/d)

Descripción del puesto:

About this role

As Key Account Manager LH & Core Brands - Vendor Logistics Strategy & Operations, you will own and manage Lieferando's most strategic and high-impact logistics local hero and core brands partners across Germany. These partners play a critical role in delivering high service quality at scale and driving long-term growth of our logistics network.

In this role, you will act as the single point of contact and full owner for your assigned key accounts - covering logistics performance, operations, and commercial topics end-to-end. You will ensure excellent service levels, strong operational execution, and sustainable partner development.
You will work closely with internal teams including Account Management, Finance, Product & Tech, Customer Service, and Legal, while being supported by specialized teams (e.g. Network & Pricing, Business Planning & Analysis, Compliance). This is a highly visible role with direct impact on Lieferando's logistics performance and strategic vendor landscape.

These are some of the key ingredients to the role:

Key Account Ownership & Relationship Management
* Act as single point of contact for local hero and core brands partners
* Build and manage senior stakeholder relationships on partner side
* Lead escalations and ensure alignment across all operational topics
Performance & Operational Ownership
* Monitor KPIs and drive continuous performance improvements with partners
* Identify operational gaps and implement structured action plans
* Ensure high service quality and operational excellence across regions
Strategic & Operational Development
* Identify and support growth opportunities (expansion, scaling, new cities/zones)
* Optimize cost structures and operational efficiency in collaboration with internal teams
* Contribute to operational partner development and portfolio steering
Cross-Functional Collaboration & Execution
* Collaborate with internal teams (Account Management, Finance, Product & Tech, Customer Service, Legal)
* Align with Business Planning teams on forecasting and capacity planning inputs
* Coordinate with Compliance to ensure regulatory adherence and contract alignment
Reporting & Governance
* Track and report performance, risks, and opportunities to senior stakeholders
* Maintain structured documentation of performance and action plans
* Ensure data accuracy and transparency across all relevant KPIs

What will you bring to the table?

* Strong professional experience of 2-5 years in key account management, logistics, vendor management, or operations
* Proven ability to manage large, complex partners and senior stakeholders
* Strong analytical mindset with experience in KPIs, performance management, and data-driven decision-making
* Experience in strategic partnership development
* Ability to take full ownership and accountability for business outcomes
* Structured, proactive, and solution-oriented working style
* Experience in fast-paced environments such as delivery, e-commerce, logistics, or mobility
* Strong communication and stakeholder management skills across all levels
* Ability to manage multiple priorities and complex operational topics
* Willingness to travel occasionally within Germany
* Fluent in German and English

Our Offer

Just like a well-balanced recipe: your skills and our offer are a perfect match! With us, you can expect:
* 💰 Competitive Compensation: A salary package that recognizes your performance - complemented by an open feedback culture and regular performance reviews.
* 📝 Flexibility: A permanent employment contract with hybrid work options: three days per week in our Berlin-Kreuzberg office and two days working from the comfort of your home.
* 🏋️‍♀️ Urban Sports Club Membership: For your work-life balance and a clear head in your daily routine.
* 🍽️ Additional Perks: A monthly travel allowance of EUR59 and a EUR90 monthly Lieferando Pay credit to have delicious food delivered straight to your workspace.
* 🏠 Company Pension: A company pension scheme with a 20% employer contribution.
* 🌐 Diversity & Inclusion: A diverse and inclusive team with colleagues from over 99 nations, plus the opportunity to join our various communities and Employee Resource Groups (ERGs).
* 😎 Shared Experiences: After-work drinks, regular team events, social engagement activities, as well as our summer and/or winter parties.

Inclusion, Diversity & Belonging

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