Customer Service Experience Specialist

Descripción del puesto:

Adhesive Technologies Logistics / Supply Chain Bulgaria, Sofia, Sofia-Grad Full Time Regular Apply for this role

About this Position

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. Join us as a CSX Specialist to deliver an amazing Customer Service Experience (CSX) by being fully accountable for the end-to-end customer journey, collecting feedback to drive continuous improvement. Be the single point of contact for current and new Henkel customers while interacting and collaborating internally with relevant departments to meet customer expectations and needs.

What you´ll do

* Handle customer questions and provide information to resolve any issues, manage orders and deliveries providing high quality customer service;
* Full accountability for customer experience, acting as a single point of contact for customers, adopting customer centricity mindset within day-to-day interactions (set and meet expectations, stress-free experience, maintain a positive & professional demeanor);
* Identify opportunities using customer feedback, share insights with the relevant functions and ensure proper follow-up;
* Process Sales documentation and related administrative tasks;
* Maintain customer relationship and contact with logistics service provider, cooperation with cross-functional teams;
* Keep monitoring of orders;
* Create delivery note and invoice in the system;
* Track customer open orders and shipments;
* Perform daily, weekly, monthly administrative tasks;

What makes you a good fit

* Bachelor's Degree;
* Minimum 2 years of relevant work experience;
* Business level of English and Bulgarian languages;
* Accuracy, reliability, good time management skills;
* Flexible personality with excellent communication and relationship management skills;
* User level computer skills are required'
* SAP, MS Office and Sales Force knowledge'

Some perks of joining Henkel

* Diverse national and international growth opportunities
* Global wellbeing standards with health and preventive care programs
* Gender-neutral parental leave for a minimum of 8 weeks
* Employee Share Plan with voluntary investment and Henkel matching shares
* 25 days' holiday
* Meal vouchers
* Presents at Christmas, Easter etc
* Medical & Life insurances
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

JOB ID: 26093134
Job Locations: Bulgaria, Sofia-Grad, Sofia
Contact information for application-related questions: bg.recruitment@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
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