Service Excellence Analyst

Descripción del puesto:

At WK Kellogg Co, we exist to create joy and connection to inspire Gr-r-reat days. We believe that doing good is always good for business and we have stood for this since Kellogg Company was founded more than 120 years ago. We are passionate about doing our part to make nutritious foods, create social connectivity and respect natural resources. Together, these actions create positive progress for people and the planet - today and for years to come. We have big plans for how we are going to accomplish this, and we would love for you to join us in this effort.

Join WK Kellogg Co in Querétaro as a Service Excellence Analyst. Drive operational excellence and continuous improvement across our IES operations. As a Service Excellence Analyst, you will play a key role in ensuring strong governance, reliable performance tracking, and the successful execution of continuous improvement initiatives aligned with WK Kellogg Co principles. Your work will help teams deliver sustainable results, strengthen problem-solving capabilities, and foster a culture of innovation.
HERE'S WHAT YOU'LL BE DOING
* Enable Operational Excellence: Support Operations sessions by ensuring SLA, KPI, and performance data availability, aligned with KWS/KIWS frameworks, OGSM, DSHs, and monthly operating results.
* Manage Digital Performance Tools: Own and manage Power Apps for performance metrics and KPIs, including updates, enhancements, and issue resolution in partnership with IT.
* Lead Continuous Improvement Execution: Guide end-to-end process reviews to identify gaps and CI opportunities; support teams in defining action plans to address root causes.
* Governance & Performance Tracking: Maintain operational excellence dashboards, track deviations, escalate risks, and report progress to management to ensure sustainable outcomes.
* CI & Innovation Culture: Support CI and Innovation initiatives such as "I Have a Gr-r-reat Idea", facilitate improvement sessions, and manage idea selection and progress reviews.
* Training & Standards Deployment: Prepare and deliver trainings related to standards, CI tools, and problem-solving methodologies.
* Project Support: Act as Project Manager for assigned initiatives, ensuring action plan definition, follow-up, and delivery.
* Stakeholder Engagement: Build strong cross-functional relationships, positively influence change, and benchmark external best practices to identify new opportunities.

QUALIFICATIONS
Must Have:
* Bachelor's degree in Industrial Engineering or a related field.
* Fluent English (spoken, written, and listening); able to lead discussions and presentations with native speakers.
* Experience working in cross-functional teams.
* Strong analytical, problem-solving, and communication skills.
Nice to Have:
* Lean Manufacturing certification (or in progress).
* Experience in project management and execution follow-up.
* Hands-on experience with problem-solving methodologies and root cause analysis.
* Experience with Value Stream Mapping (VSM).
* Knowledge of Lean and Continuous Improvement tools.

At WK Kellogg Co, our success depends on our most vital asset - our people. That's why we're committed to providing you with benefits and programs that support your Total Health and your journey to be and feel your best - physically, financially, emotionally, and socially.

ABOUT WK KELLOGG CO
At WK Kellogg Co, we bring our best to everyone, every day through our trusted foods and brands. Our journey began in 1894, when our founder W.K. Kellogg reimagined the future of food with the creation of Corn Flakes, changing breakfast forever. Since then, we have embraced the same spirit of innovation and entrepreneurship in everything we do, channeling our founder's passion and commitment to creating high quality and delicious products while fostering communities. Our iconic brand portfolio includes Frosted Flakes, Rice Krispies, Froot Loops, Kashi, Special K, Raisin Bran, Frosted Mini Wheats, and Bear Naked. With a presence in the majority of households across North America, our brands play a key role in enhancing the lives of millions of consumers every day, promoting a strong sense of physical, emotional and societal wellbeing. Our beloved brand characters, including Tony the Tiger and Toucan Sam, represent our deep connections with the consumers and communities we serve. For more information, visit www.wkkellogg.com.
If we can help you with a reasonable accommodation throughout the application or hiring process, please email TalentAssist@wkkellogg.com

THE FINER PRINT

The ability to work a full shift, come to work on time, work overtime as needed and the ability to work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position.

WK Kellogg Co is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
For US applicants:
Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. For additional information, please follow this link.
Let's create gr-r-reat days,
WK Kellogg Co Recruitment