SMB Accounts Manager

Descripción del puesto:

About the opportunity

Our sales team is looking for an enthusiastic and results-oriented Accounts Manager to join our team. The role will focus on building, managing, and nurturing relationships with small to medium-sized restaurant and café partners, ensuring a positive and productive collaboration with Foody.
You will be responsible for maximizing revenue, growing accounts, and delivering top-notch customer service to help our partners succeed.

What you will do :
* Manage a portfolio of stores, maintaining regular communication and ensuring strong, positive relationships.
* Work closely with partners to analyze performance metrics and identify growth opportunities, providing data-driven insights and recommendations.
* Identify potential for upselling Foody's services, features, and promotional opportunities, aiming to maximize partners' revenue and increase their satisfaction.
* Act as the primary point of contact for partner issues, proactively addressing concerns and coordinating with internal teams to resolve any challenges.
* Stay updated on industry trends, competitors, and market developments to offer valuable insights and support partners in a dynamic environment.
* Maintain accurate records of partner interactions, account status, and sales pipeline, providing regular reports to management.

What you need to be successful

* Bachelor's degree.
* 1-3 years of experience in account management, sales, or customer service.
* Strong communication and interpersonal skills, with a customer-focused approach.
* Organizational skills, with the ability to manage multiple accounts and priorities.
* Negotiation skills with the ability to resolve issues and address complaints.
* Fluency in English & Greek
* A proactive, self-motivated individual with a passion for the food industry and a drive to exceed targets.
* Experience in using sales tools such as CRM software and/or telephone systems would be a plus.

Who we are

Life @ Foody:

At Foody, no day is the same as the day before!

We know that working and having a good time isn't the opposite and that's why every day at Foody is a new adventure!

We always aim higher and we thrive in finding solutions to push our limits further! We care about our customers, our employees and our society.

We are all part of a fast-growing multinational company, with endless opportunities for professional growth and the acquisition of new skills. Our team consists of talented and ambitious people that make Foody a great place to work!

Foody is part of the Delivery Hero Group, the world's leading local delivery platform operating in 70+ countries worldwide

What's in it for you

* If you are happy, we are happy! That's why we offer an attractive remuneration package, including a 13th salary for what you bring in!
* We take care of you for the long run with our pension plan.
* Medical & Life Insurance
* Birthday and sick leave
* Free Foody-Pro
* A hybrid work policy
We want you to grow with us and to help you keep improving, we provide you access to our online training platform where you can study topics for your personal and professional growth