Account Management Specialist- Bilingual

Descripción del puesto:

Company:
Marsh

Description:

We are seeking a talented individual to join our Client Management team at Marsh. This role will be based in Bogota. This is a hybrid role that has a requirement of working at least three days a week in the office.

The Account Management Specialist is a key operational contributor within the Marsh Client Management team. This role is responsible for the accurate and timely setup of new client accounts within US and Canada billing systems, processing changes to existing accounts, and managing vendor payable accounts. The Specialist also serves as a subject matter resource for colleagues, providing guidance on proper account configuration and ensuring that all requests are resolved in a clear, efficient, and compliant manner.

*Please submit your CV in English.

We will count on you to:
* Process new client account setup requests across US and Canada billing account systems with accuracy and within defined service timelines.
* Manage change requests for existing accounts, including updates to account structures, configurations, and associated data.
* Oversee vendor payable accounts, ensuring proper setup, maintenance, and resolution of related inquiries.
* Serve as an internal subject matter resource, advising colleagues on proper account setup procedures, scope of work, and processing requirements.
* Capture and maintain all account data within the appropriate enterprise applications in accordance with established standards.
* Communicate clearly and promptly with internal requesters to provide status updates, clarify requirements, and resolve processing issues.

What you need to have:
* Mastery of the English language, spoken and written.
* Associate or bachelor degree.
* 2+ years of experience in a client support, account management, or operations role.
* Demonstrated ability to process high-volume transactional work accurately and within defined timelines.

What makes you stand out:
* Industry experience in insurance, financial services, compliance, or banking.
* Familiarity with billing systems, account setup workflows, or vendor management processes.
* Proficiency with Microsoft Office 365 and experience working in ticketing/queue management tools.

Why join our team:
* We help you be your best through professional development opportunities, interesting work and supportive leaders.
* We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
* Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person