Client Service Specialist - Risk Management

Descripción del puesto:

Company:
Marsh

Description:

Role Description
Are you ready to join a dynamic team at Marsh that supports global multinational clients? We are looking for a talented and client-focused Client Service Specialist to join our Risk Management team in Copenhagen. In this role, you will work closely with Client Executives to deliver exceptional service to multinational clients and support the management of complex global insurance programs. This is a great opportunity to deepen your expertise in multinational insurance while contributing to Marsh's mission of protecting and advancing our clients' businesses.

Key Responsibilities
* Act as the primary day-to-day contact for a portfolio of multinational clients, ensuring timely and accurate communication and service delivery.
* Coordinate and manage global and local insurance programs, including policy issuance, endorsements and renewals.
* Prepare and review client documentation, such as insurance proposals, coverage summaries, reports and compliance materials aligned with local market requirements.
* Collaborate with internal Placement, Specialty and operational teams - locally and internationally - to help navigate multinational program structures and local regulations.
* Monitor client insurance portfolios and provide regular reporting and updates to Client Executives on client activities, risks and service issues, contributing to continuous improvement within the Risk Management team.

What You Need To Have
* Experience in client service or account management within insurance, brokerage or financial services; exposure to multinational or complex client portfolios is an advantage.
* Strong communication and relationship-building skills, with the ability to collaborate effectively across teams and with clients.
* Detail-oriented and organized, with the ability to manage multiple tasks and deadlines in a fast-paced environment.
* Proactive problem-solver with a client-centric mindset and a commitment to high-quality service.
* Fluency in Danish and English, both written and spoken, and proficiency in Microsoft Office; experience with insurance or CRM systems is a plus.

What Makes You Stand Out
* Experience working with multinational insurance programs and understanding of local market regulations.
* Demonstrated ability to build trust and collaborate effectively with clients and internal stakeholders at all levels.
* Relevant professional certifications or training in commercial insurance or risk management (e.g., Forsikrings- og Pensionsakademiet levels 3-4).
* Strong IT aptitude and interest in using systems and tools to enhance service delivery and efficiency.

What We Offer
* The opportunity to join a global leader in insurance broking and risk management, with a strong local presence and international reach.
* A supportive and inclusive culture that values collaboration, innovation and professional growth.
* Access to ongoing learning and development opportunities to help you reach your full potential.
* A competitive compensation and benefits package designed to support your well-being and career.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person