Customer Service Assoc Coord - TEMP

Descripción del puesto:

Resumen

Overview

CAREERS TO SMILE ABOUT

At PepsiCo, you'll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay's and Quaker, our work touches millions of people every day.
At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.
Whatever your role, you'll be part of a global community that values your ideas and empowers you to make an impact on your career and on the world around you.

The role is responsible for supporting the Cluster Supply Chain team with general customer service administration, order management and order fulfillment and execution support. Key duties include field supply chain communication with different customers and tasks coordination at national and state levels as well as supporting field SC training programs.
Responsibilities

Order Management & Order Fulfilment:
* Perform order check and validation. Handle failed deliveries
* Capture Order - Receive standard order details from sales/customer and capture order in the system
* Change Order - Receive order change request from Sales/customers and update the same in the system
* Cancel Order - Receive order cancel request and update the same in the system
* Create and maintain logistics code and physical logistics characteristics
* Share internal logistics sheet per customer and SKU
* Optimize Logistics - Optimize orders in terms of shipping combinations and create filler order for FTL delivery (if required)
* Perform stock check and confirm quantities with SP - Check product availability/out of stock (stock at hand) and confirm order quantity ; Align on Logistics characteristics
* Create delivery in the system - Create final delivery details and confirm in the system
* Close unconfirmed orders - Identify undelivered orders and items; Cancel and close the undelivered orders
* Optimize and create filler orders - Agreeing with customer if extra order can be created
* Handle Block orders: gather information and resolve isue
* Manager return of empties
Manage returns/refusals:
* Manage returns/refusals
Other activities:
* Contacting customer to find a solution and adjust communication in line with business content to find most efficient solution for complex requirements
* Coordination between call center and departments (in person, by phone, zoom meetings, email)
Qualifications: Qualifications:
* Proficiency in Spanish
* Previous exposure to similar role is a plus
Qualifications

* Excellent analytical skills and numerical abilities;
* Great communication and interpersonal skills;
* Strong Excel & Office package knowledge mandatory;
* Able to handle multiple projects within tight deadlines;
* Results oriented;

Why PepsiCo Iberia?
PepsiCo Iberia, part of the Western Europe Operating Unit, is home to a team of nearly 3,000 talented employees across our Barcelona, Madrid, Vitoria and Lisbon headquarters, and our production sites in Spain and Portugal.
With iconic brands like Pepsi, 7UP, Alvalle, Lay's or Doritos, we continue to shape the food and beverage landscape as one of the region's leading companies.
At PepsiCo, you're not just joining a business - you're joining a culture that champions innovation, encourages bold thinking and empowers every individual to make an impact.

Come and join an environment where it's great to work:
* On-site canteen offering low-priced menus
* Company-paid bus from Vitoria to the office
* Hybrid working model
* Flexible working hours
* Positive and supportive work environment

Order Management & Order Fulfilment:
* Perform order check and validation. Handle failed deliveries
* Capture Order - Receive standard order details from sales/customer and capture order in the system
* Change Order - Receive order change request from Sales/customers and update the same in the system
* Cancel Order - Receive order cancel request and update the same in the system
* Create and maintain logistics code and physical logistics characteristics
* Share internal logistics sheet per customer and SKU
* Optimize Logistics - Optimize orders in terms of shipping combinations and create filler order for FTL delivery (if required)
* Perform stock check and confirm quantities with SP - Check product availability/out of stock (stock at hand) and confirm order quantity ; Align on Logistics characteristics
* Create delivery in the system - Create final delivery details and confirm in the system
* Close unconfirmed orders - Identify undelivered orders and items; Cancel and close the undelivered orders
* Optimize and create filler orders - Agreeing with customer if extra order can be created
* Handle Block orders: gather information and resolve isue
* Manager return of empties
Manage returns/refusals:
* Manage returns/refusals
Other activities:
* Contacting customer to find a solution and adjust communication in line with business content to find most efficient solution for complex requirements
* Coordination between call center and departments (in person, by phone, zoom meetings, email)
Qualifications: Qualifications:
* Proficiency in Spanish
* Previous exposure to similar role is a plus

Requerimientos del candidato/a:

* Excellent analytical skills and numerical abilities;
* Great communication and interpersonal skills;
* Strong Excel & Office package knowledge mandatory;
* Able to handle multiple projects within tight deadlines;
* Results oriented;

Why PepsiCo Iberia?
PepsiCo Iberia, part of the Western Europe Operating Unit, is home to a team of nearly 3,000 talented employees across our Barcelona, Madrid, Vitoria and Lisbon headquarters, and our production sites in Spain and Portugal.
With iconic brands like Pepsi, 7UP, Alvalle, Lay's or Doritos, we continue to shape the food and beverage landscape as one of the region's leading companies.
At PepsiCo, you're not just joining a business - you're joining a culture that champions innovation, encourages bold thinking and empowers every individual to make an impact.

Come and join an environment where it's great to work:
* On-site canteen offering low-priced menus
* Company-paid bus from Vitoria to the office
* Hybrid working model
* Flexible working hours
* Positive and supportive work environment