Operations Program Manager, Central Ops

Descripción del puesto:

About Handshake

Handshake is the career network for the AI economy. 20 million knowledge workers, 1,600 educational institutions, 1 million employers (including 100% of the Fortune 50), and every foundational AI lab trust Handshake to power career discovery, hiring, and upskilling, from freelance AI training gigs to first internships to full-time careers and beyond. This unique value is leading to unparalleled growth; in 2025, we tripled our ARR at scale.

Why join Handshake now:

* Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel
* Work hand-in-hand with world-class AI labs, Fortune 500 partners and the world's top educational institutions
* Join a team with leadership from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir, among others
* Build a massive, fast-growing business with billions in revenue

The Role

The Operations Program Manager, Central Ops will own and drive high-impact operational programs across critical functions including Trust & Safety, Pay Operations, and Contractor Management. This role is responsible for designing, executing, and continuously improving processes that support scalable, high-quality operations.
As an individual contributor, you will partner cross-functionally with Legal, Finance, Product, Engineering, Analytics, and Delivery teams to identify opportunities, implement solutions, and track performance against key metrics. You will play a key role in bringing structure to ambiguity, improving operational efficiency, and ensuring programs run smoothly end-to-end.
The ideal candidate is highly analytical, detail-oriented, and thrives in fast-paced environments where strong execution and cross-functional collaboration are essential.

You Will

* Own and execute operational programs end-to-end across Central Ops functions
* Analyze performance data to identify trends, gaps, and opportunities for improvement
* Build and optimize processes to improve efficiency, quality, and scalability
* Partner cross-functionally to launch and iterate on operational initiatives
* Track and report on key metrics, ensuring programs meet performance targets
* Drive continuous improvement through structured problem-solving and experimentation

You Have

* Strong analytical skills, with the ability to use data to inform decisions
* Experience using SQL (or similar tools) to pull and analyze data
* Demonstrated ability to manage cross-functional projects and influence stakeholders
* Comfort operating in ambiguous environments and driving clarity
* Strong organizational skills and attention to detail

Bonus Points

* Experience in Trust & Safety, Payments, or Contractor Operations
* Strong problem-solving skills with a structured approach to complex challenges
* Excellent communication skills, with the ability to clearly articulate insights and recommendations
* Experience operating in fast-paced, metrics-driven environments

We Offer

Handshake delivers benefits that help you feel supported and thrive at work and in life.
The below benefits are for full-time US employees.
🎯 Ownership: Equity in a fast-growing company
💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching
🍼 Family Support: Paid parental leave, fertility benefits, parental coaching
💝 Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend
📚 Growth: $2,000 learning stipend, ongoing development
💻 Remote & Office: Internet, commuting, and free lunch/gym in our SF office
🏝 Time Off: Flexible PTO, 15 holidays + 2 flex days
🤝 Connection: Team outings & referral bonuses
Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers