Consumer Experience Programs Lead (Maternity Cover)

Descripción del puesto:

Be a part of a revolutionary change

At PMI, we've chosen to do something incredible. We're totally transforming our business and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide.

With huge change, comes huge opportunity. So, wherever you join us, you'll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Your "day to day"

As a Consumer Experience Programs Lead in Vilnius, Riga or Tallinn you will:

* Lead the strategy, deployment and continuous improvement of a defined set of multi-category, omni-channel consumer experience (CX) programs, ensuring their alignment with and direct support of business goals.
* Drive audience segmentation and activate targeted consumer groups with tailored and purposeful engagements - delivering the right action, through the right channel, at the right moment.
* Develop practical consumer activation frameworks and playbooks that maximize business impact primarily within the consumer retention area, integrating both always-on and campaign-based initiatives.
* Analyze consumer data, feedback and performance trends to generate actionable insights, support data-driven decision making, and propose corrective actions tied to defined business objectives.
* Coordinate cross-functional project execution, translating strategic objectives into clear jobs-to-be-done and unifying efforts across communication, digital, and commercial teams.
* Provide hands-on operational support for active programs, drive resolutions to recurring consumer issues, lead test-to-learn initiatives, and advocate for the consumer voice across the organization.
* Manage allocated budgets, coordinate with external partners where needed, and ensure all consumer-facing initiatives adhere to internal standards, legal requirements and regulatory compliance.

This role is focused on hands on ownership and oversight of defined CX programs, working through influence rather than people management.

We expect that you:

* Have a university/college degree in Business, Economics, Marketing or similar.
* Have proven successful experience in marketing, project management, consumer experience or a closely related field.
* Possess advanced project management skills, managing multiple initiatives simultaneously while maintaining quality and meeting deadlines.
* Think strategically and pragmatically - can create concepts that are implementable.
* Embrace a consumer-centric mindset, understanding consumer needs and behaviours.
* Have a strong analytical mindset with the ability to translate insights into business actions.
* Show high learning agility, being proactive, solution-oriented and comfortable navigating change.
* Excel in stakeholder management, building alignment, driving engagement and ensuring seamless cross-functional collaboration.
* Possess great MS Office skills.
* Have clear and constructive communication skills and fluency in English.
* Legal right to work in the country where you are applying to.

What we offer

Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

* Seize the freedom to define your future and ours. We'll empower you to take risks, experiment and explore.
* Be part of an inclusive, diverse culture, where everyone's contribution is respected; collaborate with some of the world's best people and feel like you belong.
* Pursue your ambitions and develop your skills with a global business - our staggering size and scale provides endless opportunities to progress.
* Take pride in delivering our promise to society: to improve the lives of a billion smokers.

What else can we offer?

* Comprehensive private medical insurance - covering outpatient and inpatient care, rehabilitation, vaccinations, dental services, and more.
* Flexibility of hybrid-work model - work remotely up to 3 days a week while staying connected with your team in the office at least 2 days. In addition - a possibility to work from abroad for up to 20 working days per year.
* Support to set up your home office - get essential IT equipment and a personal allowance of up to EUR300 gross to create a comfortable, productive workspace.
* Fully covered Life & Personal Accident insurance.
* Yearly vacation allowance of EUR900 gross (in Lithuania), EUR800 gross (in Latvia), EUR700 gross (in Estonia) paid ahead of the summer season.
* Yearly allowance of EUR350 gross (in Lithuania), EUR300 gross (in Latvia), EUR280 gross (in Estonia) to invest in your well-being. Use this allowance for sports activities and gear, health and wellness services, and personal development courses.
* Employee Assistance Program - a confidential support service for you and your family members of legal, financial and psychological counselling 24/7.
* Extra Support for Life's Big Moments: allowances and additional paid vacation days for causes/events: marriage, childbirth, death of a family member, child disability, 1st September for children starting primary school.
* Unlimited access to digital learning platforms such as Rosetta Stone platform (dedicated to learning various languages), Udemy (global digital learning library) and more.
* Parent Support: Parent Employee Resource Group with helpful webinars on parenting topics; extra pay to help while you are on parental leave; to ease your return from maternity leave, enjoy part-time hours with full pay during your first month back.
* Monetary and appreciation awards available through multiple employee recognition programs.
* Various Employee engagement events throughout the year.

To join our growing team, apply until 31st of March (preferably earlier). Submit your CV in English.

All applications will be treated confidentially and screened on the on-going basis. Interviews with candidates are planned to take place towards the middle of April.

Salary range for this role is from 6030 EUR gross to 7500 EUR gross (in Lithuania), from 4500 EUR gross to 5600 EUR gross (in Latvia), from 4750 EUR gross to 5900 EUR gross (in Estonia). The final offer will depend on the experience and competencies of the selected candidate