Service Planner

Descripción del puesto:

Join our team as Service Planner in Vantaa, Finland!

We are seeking a proactive Services Planner to support our Field Services organization at Schneider Electric! In this critical role, you will coordinate and schedule field service operations at customer sites, ensuring the right parts, tools, documentation, and qualified Field Service Representatives are in place to deliver efficient, high-quality service that meets both customer expectations and workforce optimization objectives.

What will you be doing?

* Prepare and validate Work Orders
Review and enrich incoming Work Orders to ensure all required information is accurate and complete (scope, customer details, installed base, urgency, Service Level Agreement, execution time, and contractual terms).
* Plan and prioritize service activities
Manage and prioritize the backlog based on customer criticality, resource availability (Field Service Representatives, subcontractors), customer constraints, and material readiness.
* Schedule field interventions efficiently
Assign and schedule work orders over a mid-term horizon (e.g. up to 3 months), optimizing resource utilization by minimizing travel, downtime, and overtime, and grouping interventions where possible.
* Ensure readiness for execution
Confirm that all prerequisites are in place for successful intervention (parts, tools, access requirements, safety conditions, instructions, and accurate system data).
* Coordinate with stakeholders
Work closely with Field Service teams, Order Management, Technical Support, and other internal stakeholders to align on priorities, resource allocation, and service delivery objectives.
* Communicate proactively with customers and teams
Confirm appointments, clarify expectations, and share relevant constraints with both customers and technicians to ensure smooth execution.
* Monitor execution and adjust as needed
Track ongoing interventions, support field teams remotely, and proactively reschedule or adjust plans in case of changes or issues.
* Maintain data quality and reporting
Ensure accurate and timely updates in service management and CRM systems (e.g. work order status, billable data, deviations, service reports).
* Support external technician administration
For non-connected subcontractors, complete work order updates such as time entries, reports, and deviations.
* Drive continuous improvement
Participate in operational reviews and use performance data to improve planning efficiency, resource utilization, and service quality.

What will help you succeed in this role?

* Experience or background in service planning, coordination, or operational support roles

* Strong organizational skills with the ability to manage multiple tasks, priorities, and schedules simultaneously

* Good understanding of service operations, planning processes, and administrative workflows

* Ability to work independently with minimal supervision while escalating issues when needed

* Strong communication skills to collaborate effectively with internal teams and proactively engage with customers, ensuring clear alignment, smooth coordination, and a high level of customer satisfaction

* A structured, solution-oriented mindset with attention to detail, quality standards, and compliance guidelines

* Flexibility and adaptability to respond to operational needs: ensure service continuity and meet customer commitments

* Proficiency in MS Office applications (Excel, Outlook, Word, Power Point) is essential

What do we offer you?

As part of our team, you can expect:

* Professional Growth: Access to continuous learning opportunities, mentorship programs, and career development resources to nurture your potential and drive your career forward.

* Innovative Environment: Be part of a dynamic, forward-thinking organization that encourages creativity, innovation, and entrepreneurial spirit as we lead the way in digital transformation and sustainability.

* Work-Life Balance: We value your well-being and offer flexible work arrangements, comprehensive wellness programs, and support to help you maintain a healthy work-life balance.

* Global Impact: Contribute to meaningful projects that address global energy challenges and sustainability, making a positive impact on the world while advancing your career.

* Inclusive Community: Join a diverse and inclusive community where your unique perspectives are celebrated, and your voice is heard, fostering an environment of collaboration and belonging.

Did we get you inspired?

Please submit your application soonest. We will fulfill the position as soon as the suitable candidate has been found.

Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
EUR40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Join our team as Service Planner in Vantaa, Finland!

We are seeking a proactive Services Planner to support our Field Services organization at Schneider Electric! In this critical role, you will coordinate and schedule field service operations at customer sites, ensuring the right parts, tools, documentation, and qualified Field Service Representatives are in place to deliver efficient, high-quality service that meets both customer expectations and workforce optimization objectives.

What will you be doing?

* Prepare and validate Work Orders
Review and enrich incoming Work Orders to ensure all required information is accurate and complete (scope, customer details, installed base, urgency, Service Level Agreement, execution time, and contractual terms).
* Plan and prioritize service activities
Manage and prioritize the backlog based on customer criticality, resource availability (Field Service Representatives, subcontractors), customer constraints, and material readiness.
* Schedule field interventions efficiently
Assign and schedule work orders over a mid-term horizon (e.g. up to 3 months), optimizing resource utilization by minimizing travel, downtime, and overtime, and grouping interventions where possible.
* Ensure readiness for execution
Confirm that all prerequisites are in place for successful intervention (parts, tools, access requirements, safety conditions, instructions, and accurate system data).
* Coordinate with stakeholders
Work closely with Field Service teams, Order Management, Technical Support, and other internal stakeholders to align on priorities, resource allocation, and service delivery objectives.
* Communicate proactively with customers and teams
Confirm appointments, clarify expectations, and share relevant constraints with both customers and technicians to ensure smooth execution.
* Monitor execution and adjust as needed
Track ongoing interventions, support field teams remotely, and proactively reschedule or adjust plans in case of changes or issues.
* Maintain data quality and reporting
Ensure accurate and timely updates in service management and CRM systems (e.g. work order status, billable data, deviations, service reports).
* Support external technician administration
For non-connected subcontractors, complete work order updates such as time entries, reports, and deviations.
* Drive continuous improvement
Participate in operational reviews and use performance data to improve planning efficiency, resource utilization, and service quality.

What will help you succeed in this role?

* Experience or background in service planning, coordination, or operational support roles

* Strong organizational skills with the ability to manage multiple tasks, priorities, and schedules simultaneously

* Good understanding of service operations, planning processes, and administrative workflows

* Ability to work independently with minimal supervision while escalating issues when needed

* Strong communication skills to collaborate effectively with internal teams and proactively engage with customers, ensuring clear alignment, smooth coordination, and a high level of customer satisfaction

* A structured, solution-oriented mindset with attention to detail, quality standards, and compliance guidelines

* Flexibility and adaptability to respond to operational needs: ensure service continuity and meet customer commitments

* Proficiency in MS Office applications (Excel, Outlook, Word, Power Point) is essential

What do we offer you?

As part of our team, you can expect:

* Professional Growth: Access to continuous learning opportunities, mentorship programs, and career development resources to nurture your potential and drive your career forward.

* Innovative Environment: Be part of a dynamic, forward-thinking organization that encourages creativity, innovation, and entrepreneurial spirit as we lead the way in digital transformation and sustainability.

* Work-Life Balance: We value your well-being and offer flexible work arrangements, comprehensive wellness programs, and support to help you maintain a healthy work-life balance.

* Global Impact: Contribute to meaningful projects that address global energy challenges and sustainability, making a positive impact on the world while advancing your career.

* Inclusive Community: Join a diverse and inclusive community where your unique perspectives are celebrated, and your voice is heard, fostering an environment of collaboration and belonging.

Did we get you inspired?

Please submit your application soonest. We will fulfill the position as soon as the suitable candidate has been found