Customer Accounts Support Manager

Descripción del puesto:

Career Area:Finance

Job Description:
Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Cat Financial
Cat Financial is a subsidiary of Caterpillar Inc., the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to Cat® customers and dealers for machines, engines, Solar® gas turbines, genuine Cat parts, and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally through offices and subsidiaries located in North and South America, Asia, Australia, Europe, and Africa. Visit cat.com to learn more about Cat Financial.
We make sustainable progress possible every day. From our dedicated leadership team to our innovative partners and interns, we are constantly working to find better ways to serve our Cat dealers, customers, and employees.

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- Please check your application status directly in the Workday system, as this is our primary method of communication. All updates regarding your application will be reflected there.

What You Will Do
* Lead the full collections operation, ensuring effective strategies from early-stage collections through legal processes.
* Identify high-risk accounts, recommend recovery actions, and collaborate closely with the Special Accounts and Legal teams on case transitions and decisions.
* Evaluate and improve collection processes and systems to enhance efficiency and performance.
* Ensure timely resolution of past-due customer issues while maintaining strong relationships with dealers, Territory Managers, Support Managers, and customers.
* Oversee repossession activities, working with Remarketing to track asset sales and ensure cases move promptly through the collections workflow.
* Oversee Remote disable activities as a tool to enhance collections efforts
* Lead the customer service team support after sales activities and customer support
* Provide bad-debt forecasts, documentation, and regular performance reports to senior leadership.
* Participate in benchmarking initiatives and apply insights to drive continuous process improvements.
* Manage and develop the collections team, including staffing, performance reviews, training, and workload planning.
* Oversee collection systems, budgets, expenses, and-when applicable-billing and invoicing processes.
* Ensure full compliance with corporate policies, including Equal Opportunity and Harassment guidelines, fostering a respectful and inclusive work environment.

What Skills You Will Have:
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Customer Support Policies, Standards and Procedures: Knowledge of the organization's customer support policies, standards and procedures; ability to guide customers on all company interactions.
Team Management: Knowledge of effective team building techniques; ability to form and manage effective teams.

Basic Qualifications
Education: Bachelor's degree
Experience: Knowledge from financial market, previous leadership experience is mandatory.
Language: Must speak Advanced English and Spanish

Desirable Qualifications
MBA/Post-Graduation degree

Note: This position requires the candidate to work on-site five days a week.

Posting Dates:February 24, 2026 - March 4, 2026

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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