Customer Change Operational Lead

Descripción del puesto:

The Customer Change Operational Lead will be responsible for driving the Customer Implementation Services (CIS) governance strategy for client end of life and upgrade projects.

You will need to be a self-starter with excellent communication skills, a good understanding of our product set and be prepared to work collaboratively in a global virtual team.

This is a key role with the potential to make a significant impact to how we deliver for our customers and to how we operate as an organisation. The role will work closely with Product & Proposition, Sales and Account Management, Customer Operations and stakeholders across LSEG to succeed.

* Manage the project governance pipeline for Market Exit, Technology and other projects
* Prepare materials for the Customer Change Forum & Document Management
* Support the evolution of governance process i.e. monitoring of EOL extensions, dependency analysis, lessons learned

WORKSTYLE MODEL
We know balance is the key, therefore we propose hybrid way of working. You are welcome to work from our brand-new office every day, but you have still an opportunity to stay at home if needed. In this position you can work 3 days a week from home

WHAT YOU'LL BE DOING
* Actively operate all phases of Customer Change governance alongside the Senior Governance Manager
* Support with oversight of scope, schedule, budget, quality, risk management, stakeholder management, change control and delivery of intended business benefit and outcomes
* Actively monitor risks, issues and dependencies
* Evolve the governance process and framework, establishing and maintaining best practices
* Maintain regular relationship with key stakeholders
* Ensure the information and communication flow works well across various stakeholders
* Work directly with stakeholders to receive and register any lessons learned
* Provide regular and ad hoc reporting Support programme team members in managing various aspects of the programme

Key Relationships
* Customer Implementation Services (CIS) teams, senior leaders in multiple business units such as Product, Sales & Account Management, Finance, Compliance, Commercial Policy, Technology and other D&A Customer Operations teams.
* The PMO Manager will report to the Governance lead.

WHAT YOU'LL NEED TO BRING
* Strong PM or PMO skills and experience in working in a PMO Business experience in a large organization with programme management skills and knowledge
* Positive, proactive, assertive, able to establish and maintain credibility with senior management
* Excellent written and verbal communication with the ability to tailor messages to audience
* Strong analytical skills, problem solving and decision making
* Strong cross functional team engagement and collaboration skills

YOUR PACKAGE WHEN JOINING GDYNIA TEAM:
* Bonus: Quarterly or annual bonus plan assigned to every position
* Wellbeing: monthly wellness and work-from-home allowance, and employee assistance program
* Healthcare: private medical care with Medicover, premium package fully covered by employer and life insurance with Generali
* Future: corporate pension plan supported by Fidelity International offering additional 5% of base salary to invest in selected funds, and LSEG Employee Share Purchase plan available
* Reward and Recognition: additional awards and vouchers available for extra achievements
* Referral: Bonus between 8,000 to 10,000 PLN for successful recommendation of a new colleague
* Development: E-learning platforms access with a range of training and certified courses
* LSEG Products: availability to access to real-time economic data through our flagship Workspace platform
* Diversity: Inclusive culture built by colleagues from over 40 countries representing various age, gender, race, and beliefs
* Charity: 2 additional days off for voluntary jobs
* Office: brand new, sustainable office with cafeteria and chillout space. Location 3T Office, Gdynia is less than 200m to PKM station and a walking distance to SKM station. Underground car park with 122 spaces for LSEG employees
* Activities: sport teams and social events to join e.g. weekly yoga classes in the office
* Company events: Annual Summer and Winter Parties for colleagues and Family Day for employees with partners and children

Proud to share LSEG in Poland is Great Place to Work certified (Feb '24 - Feb '25).
Learn more about life and purpose of our company directly from the Gdynia colleagues' video: https://www.lseg.com/en/careers/where-we-work/gdynia-poland

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice