Venue Administrator

Descripción del puesto:

Job Summary:
Venue: O2 Academy Brixton
Company: Academy Music Group
Location: Brixton, London
Reports to: General Manager
Working Hours: Full time
Job Type: Fixed term contract, 12 months

Role Description

The Venue Administrator is an integral position within the team, helping provide seamless and exceptional customer and client services by acting as the first point of contact for all visitors, guests, and contractors. You will contribute to the effective running of our core business objectives and commercial targets and must be highly motivated to deliver an outstanding experience to all clients and customers.

Day-to-day, the role entails greeting and welcoming visitors in a warm and professional manner, as well as managing the reception area and stage door on event days, ensuring it is always kept tidy and presentable. You will also answer and direct phone calls, emails, and enquiries promptly and accurately to relevant team members, as well as addressing and resolving basic customer enquiries with a professional and courteous approach.

You will also be responsible for various administrative duties, including distributing post, monitoring office supplies, managing lost property, and maintaining and updating venue records, databases, and contact lists. The Venue Administrator must be friendly and approachable, with a positive attitude and high level of integrity and professionalism. Candidates must be able to work both independently and as part of a wider team. The role will require you to work flexible hours, including some evenings and weekends during busy season.

The role can vary with the high and low seasons, so the ideal candidate should be able to work effectively in a high-pressure environment, to multitask, and be able to keep themselves busy during quiet periods. This role is perfect for someone who is dynamic, passionate about live music, has excellent organisational and customer service skills, and is open to opportunities for growth and development within the venue and company.

Who you are

Competencies / Skills / Knowledge / Experience

* Reception or administrative experience (desirable)
* Polite and professional, customer service skills and experience
* Good time keeping
* Working knowledge of Microsoft Outlook/Word/Excel
* Ability to prioritise and multitask
* Good level of literacy and numeracy skills
* Ability to work flexible hours (including some evenings and weekends)

Behaviours

The following attributes determine how the role will be carried out and are required to be a success

* Interest in live music and the venue
* Punctual and self-motivated
* Can-do attitude with good attention to detail
* Excellent organisational skills
* A team player as well as being able to work independently
* Polite, enthusiastic, and pro-active

What the role includes

* To be main point of contact for permanent, visiting staff and contractors
* To greet visitors including artist and touring teams in a friendly and professional manner and inform the relevant people of their arrival as quickly as possible
* To remain knowledgeable about events scheduled to take place within the venue and to provide accurate information to customers when requested
* Manage the general mail inbox and phone line: proactively respond to customer queries and complaints, escalate venue queries to relevant departments
* When required assist with the accessible booking inbox and customer phone line: proactively administer all accessible ticketing requirements and communications
* Working shows supervising the stage door operation & accreditation to ensure a smooth and efficient backstage
* When required working shows to help supervise the box office and scanning department or VIP packages to maintain a smooth and efficient operation
* To organise, distribute and process post and deliveries, including post office runs
* To ensure front office areas are kept presentable, facilities are stocked, and Health and Safety procedures are adhered to
* To log and organise lost property after shows and maintain records, coordinate collection, postage, and disposal of lost property
* To assist the team with tasks such as fielding and logging staff guest list requests, distributing monthly phone and email list updates, courier bookings, etc
* Supervise and assist in training casual employees
* Represent the venue and Company in a professional manner
* Other ad hoc duties when required

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.

The Company

Academy Music Group (AMG) is the UK's leading owner and operator of live music and entertainment venues with award-winning credentials. Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artists and audiences by hosting unforgettable live performances.

AMG is part of Live Nation Entertainment which is the world's leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.

APPLICATION DEADLINE: 25th May 2026. We reserve the right to close applications at any time.

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Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains