Dutch Speaking Customer Service Advisor

Descripción del puesto:

Dutch Speaking Customer Service Advisor
Contract: Permanent
Salary: £27,000 + Performance Bonus
Location: Newport (Hybrid Working Available)
Start Date: ASAP

Are you a fluent Dutch speaker with a passion for customer service? This is a great opportunity to join a dynamic and growing international organisation in a key support role.
You'll be part of a supportive, multilingual team that delivers high-quality customer service and claims support. Full training will be provided, and you'll benefit from clear development pathways and strong employee benefits.

Key Responsibilities:
* Responding to customer queries in both Dutch and English via phone and email
* Supporting the full lifecycle of claims, from information gathering to resolution
* Maintaining accurate customer records and case notes in the system
* Providing clear, empathetic, and professional communication at all times
* Liaising with other departments to ensure smooth and timely customer support
* Handling complaints in line with company policy

Candidate Requirements:
* Fluency in both Dutch and English (spoken and written)
* Strong customer service skills with a desire to deliver excellent experiences
* Ability to manage multiple tasks with accuracy and attention to detail
* Confident communication and problem-solving skills
* Previous experience in customer service or claims handling is an advantage, but not essential
* Proactive, team-oriented approach with a willingness to learn

Benefits Include:
* £27,000 base salary + performance-related bonus
* 25 days' annual leave (plus the option to buy/sell additional days)
* 5% matched pension scheme
* Private medical insurance and life cover
* Employee assistance programme
* Comprehensive training and career development support
* Inclusive, international working environment
* Wellbeing initiatives and regular team events

If you're looking for a role where you can apply your language skills, grow professionally, and be part of a collaborative team, we'd love to hear from you