Partner Success Manager, eero

Descripción del puesto:

At eero, we pride ourselves on dedication to customers, and our enterprise partners are no exception. Partner Success Management is responsible for ensuring partners can onboard efficiently, escalate concerns easily, and ultimately deploy eero successfully to their customers. In this role, you'll set the standard for how we work with external partners, interpret their needs, and prioritise eero workflows dedicated to partner success.

You'll support the complete partner lifecycle-from initial onboarding through ongoing optimisation. Along the way, you'll review partner requests, ensure eero teams are aligned on requirements, and coordinate cross-functional efforts to meet external commitments. Once new partners have completed their initial deployment, you'll continue partnering with them by offering support and insights to ensure they're making the most of their eero experience.

Key job responsibilities
You'll drive partner success by managing all facets of the partner lifecycle for large, complex strategic accounts. This includes defining and coordinating partners' programme requirements, managing non-standard partner needs, and accelerating deployments by identifying programme expansion opportunities. You'll acquire deep knowledge of customers' vision, products, and objectives, anticipating partner needs and resolving significant pain points before they escalate. As their advocate, you'll work with internal teams and provide compelling evidence to inspire action whilst assisting with sales product demonstrations and coordinating product training for new partners.

You'll steer eero to focus its partner-related efforts on work that delivers the biggest positive impact. This means balancing customer needs with competing business priorities, identifying efficiency opportunities, automating repetitive work, and designing scalable workflows. As a strategic adviser, you'll earn partners' trust and influence their customer-facing technology strategy, helping them optimise their eero programmes to deliver exceptional customer experiences whilst maximising partner value.

You'll create and utilise reporting, analytics, data modelling, and business case analysis to identify opportunities for partners and ensure their objectives are achieved through quantitative insights.

A day in the life
As a Partner Success Manager in the Operations team within eero, your day will involve collaborating with Sales, Product, Engineering, and Manufacturing Operations teams to advance partner initiatives. You'll spend time analysing partner performance data, preparing strategic recommendations, and facilitating cross-functional meetings to resolve partner escalations. You'll balance proactive outreach-checking in with partners on deployment progress and identifying expansion opportunities-with reactive problem-solving as urgent issues arise. Throughout the day, you'll translate technical requirements into actionable plans, update stakeholders on programme status, and ensure partners have the resources and support needed to succeed with eero.

About the team
Partner Success Management sits within the Operations team at eero, where we're dedicated to ensuring our enterprise partners achieve exceptional outcomes. Our team serves as the strategic bridge between eero and our partners, working closely with Sales, Product, Engineering, and Manufacturing Operations to deliver seamless partner experiences. We pride ourselves on being partner advocates internally whilst maintaining a pragmatic, data-driven approach to prioritisation. Our culture values proactive problem-solving, cross-functional collaboration, and continuous improvement. If you're passionate about building lasting partnerships and driving measurable impact, you'll thrive here

Requerimientos del candidato/a:

- Experience with business development, partnership management, or sourcing new business
- Experience structuring and negotiating complex agreements and leading cross-functional groups to orchestrate and successfully complete deals
- Experience in developing, negotiating and executing business agreements
- Experience with sales CRM tools such as Salesforce or similar software
- Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units
- Experience working with technical and product stakeholders to define requirements, prioritize features, and influence product roadmaps
- Experience interpreting data and making business recommendations

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