Patient Services Representative with Romanian Language

Descripción del puesto:

Careers that Change Lives
Are you looking for a job that matters and can make a difference? We are looking for a communicative, empathetic and people-oriented colleagues who want to join our growing, international team in Prague.
We are highly trained, dedicated and professional Patient Service team providing information, technical expertise and support to patients and medical professionals who use our medical devices to manage their diabetes.
Our role is significant in creating great customer experience, and provide people with a helping hand, peace of mind, support and guidance. Our everyday work really matters and makes a difference. For this role, you are required to work from the Prague office 2 days a week, the rest is work from home. (COMPANY NAME) does not cover the cost of relocation to Prague, Czech Republic.
A Day in the Life
The main job responsibilities are within direct customer contact and administrative:
• Provide product-oriented support and technical services for customers by responding to incoming inquiries (phone, e-mail) concerning product operation, troubleshooting, specifications, warranty questions, accessories identification or questions about their medical device.
• Provide troubleshooting and resolution associated with device functionality and capability.
• Provide patients with ongoing personalized support and education to help them make the most of their diabetes management, and assist patients to learn more about (COMPANY NAME) diabetes therapies.
• Concisely and accurately document customer feedback and any troubleshooting completed during the call, identify trends affecting our products and provide feedback to appropriate teams (Sales, Marketing, Regulatory, and Diabetes).
• Coordinate return flow for all products for quality analysis.
• Follow up on and monitor the product complaint resolution back to the customer, in close coordination with the US and local stakeholders.
• Provide reporting, analysis and support, closely cooperate with (COMPANY NAME) Diabetes business, marketing and other departments, participate in outbound calling under supervision to proactively reach out to patients to review their therapy adherence, or for educational or marketing purposes.
Must Haves
• Fluency (native speaker) in Romanian language
• Fluent/advanced English language skills (min B2)
• Ability to effectively communicate with customers to resolve issues and answer questions according to department protocols and requirements
• Ability to present information in a clear and timely manner to customers experiencing medical emergencies
• Experience in customer service position
• Ability to handle multiple/complex tasks, to maintain composure under pressure
• Ability to work shifts (8.5 hours shift between 7 am-8 pm)
• Completed secondary or university education
• Computer skills – MS Office
Nice to Haves
• Previous experience in a telephone, technical troubleshooting or helpdesk role
• Experience with working in hybrid work environment (office and home office)
We Offer
We offer a competitive salary and benefits package to all our employees:
• Flexible working environment
• Annual Incentive Plan % depending on company results
• Pension scheme and group discount on healthcare insurance
• Training possibilities via Cornerstone/Skills Lab
• Employee Assistance Program and Recognize! (our global recognition program)
Our Commitment
Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within (COMPANY NAME) and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of (COMPANY NAME) employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.
About (COMPANY NAME)
Bold thinking. Bolder actions. We are (COMPANY NAME).
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.
In everything we do, we are engineering the extraordinary.
Your Answer
Is this the position you were waiting for? Then please apply directly via the apply button!
#LI-Hybrid