GSD RO Customer Care Agent with German

Descripción del puesto:

At Allianz, we're not just about insurance - we're about making an impact. As a global leader in insurance and financial services, we help people and businesses grow while offering a fun, supportive environment where everyone thrives. If you're passionate about providing exceptional service and want to grow your career, come join us!
What You'll Be Doing:
* Customer Support: Handle both back-office and front-office support, helping our customers get the answers they need.
* Claims Processing: Review and process travel claims quickly and accurately, following company guidelines.
* Follow-ups: Investigate claims and ensure timely follow-up for a top-notch customer experience.
* Meet Targets: Hit personal and team productivity and quality goals every month.
* Teamwork: Work closely with internal teams to solve issues and provide solutions.
* Additional Tasks: Assist with other duties as needed.
What We're Looking For:
* Fluent in German (C1) and English (min. B2).
* Experience: 1-2 years in a similar role is a plus.
* Problem-Solver: You know how to find solutions and tackle challenges head-on.
* AI and Machine Learning Utilized for predictive analytics and fraud detection.​
* Artificial Intelligence (AI) General AI applications in customer service and claims processing.​
* Business Intelligence Important for decision-making and strategic planning.
* Quick Thinker: You can handle a high volume of work and meet deadlines.
* Independent Worker: Able to manage your tasks with little supervision and deliver results.
* Tech-Savvy: Comfortable using Microsoft Office (Outlook, Excel, Word, PowerPoint, Acces.
Why You'll Love It Here:
* Health & Well-being:
* Private medical services for peace of mind.
* Performance-based bonuses every month.
* Extra gifts and holiday budgets through our Benefit Platform.
* Additional vacation days as you grow with us.
* Corporate seminars to boost your skills
Career Growth:
* Opportunities for local and international career moves.
* Join one of 4 Volunteering Teams and give back to the community.
* Access to LinkedIn Learning and Bookster for endless learning.
Attractive Compensation:
* Competitive salary + performance bonuses.