Alternant - IT Infrastructure, Services & Operations

Descripción del puesto:

Country France City LEVALLOIS PERRET Workplace location LEVALLOIS PERRET-QUAI C PASQUA(FRA) Employer company SAFT SAS Domain Information Systems Type of contract Apprenticeship
Contract duration 1 Years Experience Not applicable

Context & Environment

Who are we?

Saft is a specialist in high-technology batteries for industry, covering the entire value chain from design and development to production, from customization to service delivery. For nearly 100 years, Saft has been providing its customers with batteries offering ever-longer lifespans, ensuring backup power and propulsion for their critical applications. Our innovative, safe and reliable technology delivers high performance in space, at sea, in the air and on land. Saft supplies energy to industry and smart cities, while ensuring backup functions in extreme environments, from the Arctic Circle to the Sahara Desert.
Saft is a wholly owned subsidiary of TotalEnergies, a global multi-energy company that produces and supplies energy: oil and biofuels, natural gas and green gases, renewables and electricity.

What we offer

We offer an apprenticeship at the heart of IT operations, combining hands-on assignments, support from experienced experts and structured skills development, within an international and multi-site IT department.

Within the Information Systems Department, and more specifically the IT Infrastructure Service Delivery team, the apprentice will contribute to the smooth operation and continuous improvement of IT services in an international, multi-site and user-oriented environment.
The team relies on ITIL best practices to structure IT service management (incident, request and change management, as well as continuous improvement) and is involved in Systems, Networks, Modern Workplace and IT Services.
This apprenticeship is part of a progressive skills development approach, combining support activities, operations and participation in structured IT projects.

Activities

Main Responsibilities

IT Support and Services (ITIL framework)

* Qualification, prioritization and resolution of user incidents and service requests, in compliance with ITIL processes (mainly level 2 and 3 support)
* Analysis and resolution of incidents related to workstations, user access, collaborative tools and network services
* Contribution to the management of recurring incidents and service quality improvement
* Participation in continuous improvement actions for support processes

Infrastructure, Networks and Modern Workplace

* Discovery of and contribution to technical environments, including:
* Systems (Windows / Linux servers, virtualization, backups)
* Networks (LAN / WAN fundamentals, Wi-Fi, security principles)
* Modern Workplace (end-user devices, Microsoft 365, collaborative tools)
* Participation in operations activities and change management related to selected IT projects
* Progressive skills development through close collaboration with expert teams

Documentation and Knowledge Management

* Updating the IT knowledge base
* Writing and maintaining operational procedures
* Documenting best practices derived from support and operational activities

Collaborative Work

* Collaboration with local and international IT teams
* Contribution to the analysis of recurring incidents
* Proposals for improvement of IT tools, processes and practices

Candidate Profile

Academic Background

Currently studying towards a Bachelor's +4 to Bachelor's +5 degree. A first experience (internship or apprenticeship) in a related field would be an asset.

Skills

* Good command of English (written and spoken) due to regular interactions with international teams
* Basic knowledge of IT (servers, workstations, systems, networks)
* Strong interest in Infrastructure environments, IT Services and Modern Workplace
* Knowledge of Active Directory, PowerShell scripting and Windows Server environments
* Ability to progressively acquire a wide range of technical skills

Personal Qualities

* Service-oriented mindset and user focus
* Strong analytical skills, rigor, organization and method
* Curiosity, motivation, initiative and a strong willingness to learn
* Good interpersonal skills, with the ability to communicate effectively both orally and in writing
* Team spirit and professional attitude

Additional Information

TotalEnergies values diversity, promotes individual growth and offers equal opportunity careers