Quality Associate - Apprentice

Descripción del puesto:

We are looking for motivated engineering graduates to join our IT Quality organization as Graduate Apprentices / Campus Hires in an IT Product Quality Manager (PQM) track. This role is designed to provide foundational, hands-on exposure to driving quality across the software/IT product lifecycle-requirements, design, development, testing, release readiness, and production performance-while developing strong analytical, communication, and cross-functional collaboration skills.
This position is ideal for fresh graduates who are eager to learn, grow, and build a career in IT product quality, continuous improvement, and customer experience, partnering closely with Product Management, Engineering, QA, DevOps/SRE, Cybersecurity, and IT Operations/Support teams.

Key Responsibilities
Software Quality & Release Readiness
* Support quality planning for features and releases (e.g., defining acceptance criteria, test scope, and quality deliverables) under supervision.
* Assist with release readiness activities (quality gates, go/no-go inputs, regression coverage status) and help communicate risks and mitigations.
* Collect, analyze, and trend quality signals (defects, test results, escaped defects, incidents) to identify systemic issues and improvement opportunities.
Defect, Incident & Problem Management Alignment
* Assist in defect triage and prioritization with Engineering/QA; support incident/problem management by helping document impact, capture evidence/logs, and track root cause and corrective actions.
Quality Processes, Metrics & Compliance (IT)
* Help maintain quality artifacts such as test plans, test cases, traceability (requirements-to-test), and release checklists.
* Track and report key quality metrics (e.g., defect leakage/escape rate, test pass rate, incident trends, basic SLO/SLA adherence) and support continuous improvement actions.
* Follow IT governance requirements (change/release controls), security and privacy expectations, and data handling/access guidelines as applicable.
Learning & Collaboration
* Participate in agile ceremonies (stand-ups, refinement, sprint reviews) and structured training on SDLC, testing practices, and quality tools.
* Work closely with cross-functional stakeholders (Product, Engineering, QA, DevOps/SRE, Support, Security) to support quality deliverables and status reporting.
* Coordinate with internal teams and external vendors/partners (as applicable) and demonstrate clear communication when raising risks, documenting decisions, and driving closure.

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